Product Specialist

3 weeks ago


Leeds, United Kingdom Eversheds Sutherland Full time

Region- EMEA
- Practice group- International Operations
- Office- Leeds
- Position type- Permanent
- Summary
- **The Service Excellence Services Team (SES)**

The SES Team was initially created in 2018 to focus on working with legal teams and clients to develop our outward facing technology solutions and further increase our innovation offering. We at Eversheds Sutherland understand the need to ensure the fundamentals are delivered across the firm, but also that there will be a growing need to look at emerging and innovative technology to allow the firm to continue to deliver a quality service to our Clients. The Team focuses on how we can improve the service we deliver to our Clients across the firm, whether that’s through the use of technology, innovation or process improvements.

**Main Purpose of Role**:
The Product Specialist acts as a key member of the SES team driving the delivery of technology solutions that enable us to deliver legal knowledge to our clients in an efficient and/or innovative way. Solutions include, but are not limited to, our external learning management platform, e-learning, mobile apps, and chatbots. On a daily basis they will use their skills and expertise to raise the awareness and drive the adoption of our client knowledge technology estate whilst also focusing on delivering an outstanding client experience.

Product Specialists work with the Product Owner, Solutions Manager, Practice Groups and directly with clients on a day-to-day activities. They will be primarily be responsible for delivering e-learning courses and mobile apps to our clients, ensuring the delivery of these is managing from start to finish, and liaising with our external suppliers for support accordingly. This can range from launching e-learning courses to staff across a client organisation, through to launching an external facing mobile app across the app stores. You will be expected to bring in and work with the relevant third party consultants and developers as needed to help ensure high quality and timely deliverables. You will also be required to have a deep level of understanding of the technology solutions in order to help establish best practice within the team, and proactively work to enhance and improve how we continue to use the solutions to deliver value to our clients.

**Primary accountabilities of the Role;**
- Reporting to the Legal Tech Solutions Manager the Product Specialist will support the delivery of the client knowledge solutions in line with the SES firm-wide strategy.
- Embeds themselves within the firm as an expert client knowledge solutions (e-learning, mobile apps, etc), understanding what is achievable and how, as well as helping to define specific solutions to requirements.
- Proactively works to deliver ongoing benefits across client knowledge solutions, working with stakeholders to understand the needs and detailed requirements.
- Works with stakeholders in driving the awareness and adoption of client knowledge solutions, supporting with any initial issues where appropriate.
- Helps to support with upskilling stakeholders in e-learning and mobile across the practice groups accordingly. To achieve this the Product Specialist will be required to work collaboratively with the Product Owner, practice group technology teams to share best practice and experiences on how to get the most value.
- Manages a busy workload day to day with the ability to prioritise work and achieve time sensitive deadlines.
- Builds excellent relationships within the practice groups and with international operations teams working collaboratively with them to understand their requirements alongside any challenges in order to deliver a legal technology solution that is fit for purpose.
- Assists with the introduction and embedding of new client knowledge solutions to ensure a seamless integration and use for lawyers and fee earners.
- Deploys agile project management methodologies as well as IT best practice to provide an excellent and efficient service to all stakeholders.


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