Digital and Transformation Lead

3 weeks ago

LeighonSea, United Kingdom Primary Care Careers Full time

**About the Role**:
SS9 Primary Care Network are seeking a Digital and Transformation Lead with excellent enthusiasm, energy, proactivity, collaborative and adaptable skills. If this sounds like you, we’d love you to read on and find out more

It’s an exciting time working in the Primary Care, as we are constantly adapting the way we work to meet everyday challenges and demands.

We are two innovative Primary Care Networks that serve adjacent neighbourhoods. Many of our challenges are the same and we feel that by joining forces in this area we can deliver better care to our patient population

The role will contribute to designing and delivering our IT strategy, providing a patient focused service and building strong professional relationships. You’ll support delivering effective and expert IT advice, ensuing compliance and good practice in line with our governance and procedures, and the wider government agenda.

As a Digital and Transformation Lead, you will be working within the two PCNs on a range of digital transformation projects such as the use of cloud telephony, digital triage, online signposting, social media, digital wayfinding, promotion of the NHS App, optimising the use of clinical systems and N365.

The post-holder will work closely with the ICB Digital Transformation team, which is responsible for setting the digital strategy and procuring and managing digital tools in primary care. The post-holder is expected to be an experienced project manager and transformation lead with considerable project experience within an NHS environment.

The post-holder will help the PCN adopt new technology and other initiatives to improve access to care and enable PCN staff to work more effectively to support the sustainability of general practice services.
- Our Transformation Lead is responsible for delivery of digital and IT projects across SS9 and Southend West Central PCN, including Cloud Hosting, Telecoms & Networking, Data, Cyber Security, Digital Development Resources, Key Software / Hardware agreements.
- There is line management responsibility with this role.

Reporting to the Operation Manager at each primary care Network, your key responsibilities will be:

- Improve adoption of new technology to enhance patient access and experience, increasing PCN productivity
- Be responsible for a range of digital transformation initiatives for the PCN, managing priorities and inter-dependencies
- Ensure that digital and operational transformation is embedded and aligned with system and national strategies, working closely with the ICB Digital Team
- Build relationships and facilitate collaboration between practices within the network to support the delivery of care to patients (e.g., delivery of enhanced access or other hub-type working arrangements)
- Review and improve the PCNs digital maturity, identifying opportunities for digital optimisation within the PCN
- Support the effective adoption of national and local initiatives, including integrated working at neighbourhood and place level to improve access to patient services
- Use data to:

- Understand demand, capacity, and activity - helping to drive improvements in patient experience of access
- Support population health management, improvements in care quality and PCN operational efficiency
- Understand the type and intensity of support needs of the PCN
- Drive the planning and prioritisation of changes that will improve the delivery of care and improve patient and staff experience in the practices within the PCN
- Develop and manage an overall transformation plan for the PCN, including managing risk, considering the potential impacts on the organisation, and determining resource requirements.
- Provide feedback to PCN leadership and member practices on the progress of current initiatives, capacity for change, improvement, and issues so that plans can be adapted in response.
- Please see full job description attached:
You will have the following:

- Educated to master's degree level or equivalent professional experience
- Project management qualification, such as PRINCE or equivalent experience
- At least five years experience in Digital / IM&T project management or transformation experience in a Health or Social Care Environment
- Experience in project delivery through the entire project lifecycle from initiation to delivery
- Good understanding of the Digital agenda within the NHS and Social Care / Care Sector
- Good understanding of current healthcare policy relating to primary care and integrated care
- Awareness of the positive disruption that digital change can bring
- Can deliver technical information in a non-technical way to a range of stakeholders
- Can communicate effectively in a range of situations, from presentations to 1:1
- Able to work on your own and as part of a team

**About Us**:
The teams you will be joining are friendly, passionate, and experienced individuals who work collaboratively together to ensure they are providing an

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