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Transformation Lead Role

4 months ago

SunburyonThames, United Kingdom Lan IT 24 GmbH Full time

The Transformation Lead role is a critical role in our organization. This is an ideal opportunity for someone who is motivated by an opportunity to participate in an organization’s transformation growth of systems, infrastructure and end user support model. We are looking for an individual who has the technical skills and intellectual capability to lead through this change and has the drive and desire to grow with a business. Critical for success is the ability to oversee the tools, technology, process and people transformation, while keeping customer and user experience at it’s core

Tasks
  • Lead the design of automation model by utilizing end-point tooling data, implementing best practices, optimizing business processes, creating new operating model and training end-users to bring the culture change.
  • Implement global workplace transformation solution by using a mix of analytical solution and problem management process to proactively monitor and initiate problem resolutions.
  • Implement optimized delivery models, leading to increase in incident resolution, improving FCR, reducing MTTR, Shift left and self service.
  • Focus on Shift Left, self help and self heal, proactive and predictive resolutions with use of tools and technology, using Systrack as a tool.
  • Operationalize a self-healing/self-servicing digital solution using RPA that assists employees to resolve most of the system and application issues without assistance from the IT support team.
  • Setup a council to drive adoption of automation, remotisation, and standardization.
  • Understanding of IT Service Desk operations and past experience of implementing and enriching Chat bots, incident reduction, shift left and automation tools.
  • Value Realization & ROI discussions
  • Coordinate resolution of technical escalations associated with deployed products under the scope of the team and work closely with Architects and SMEs
  • Awareness and basic understanding of Gen AI capabilities to bring operational excellence across End user operations.
Requirements
  • The Transformation Lead profile will be a senior profile who will need to manage IT transformations end to end.
  • Working knowledge and understanding of Systrack tool.
  • Ability to interact with CIO / Infrastructure director
  • Preferably 8+ years plus of Industry experience
  • Atleast 6+ years of EUC experience
  • Strong Leadership, People & Customer relationship skills and drive to push things within and outside the system.
  • Degree in Computer Science, Engineering or Information Technology or equivalent.
  • Minimum of 8 years of IT EUC experience
  • Demonstrated success with unit-based application planning and development, project management and policy development.
  • Excellent analytical, planning, project management, problem-solving, negotiation and organizational skills.
  • Excellent customer service capabilities and attitude.
  • Must be able to travel as needed, sometimes as much as 10%


LAN IT 24 GmbH has been specialized for more than 10 years and is internationallyactive in the areas: IT infrastructure, IT consulting, security systems, facility management,transport and logistics. Thanks to our great know-how and our standards, customersfrom a wide range of industries entrust us with the management of numerousprojects.

Especially our all-round offer in project implementation makes us unbeatable andextremely valuable for our customers. Thanks to our wide range of competencies andnumerous experts, we can easily implement high-quality system house services aswell as advice and project management for our customers.Have you been looking for a partner for a long time to take over your IT projectfrom A to Z? In other words, are you completely accompanied by concept creation,implementation, and aftercare? In this case you are exactly right with LAN IT 24.

With us you get everything from one source