Digital Care Coordinator
6 months ago
We are seeking an experienced administrator to join our NHS Primary Care Network. This role will work alongside a newly developed digital transformation team and be responsible for providing comprehensive administrative support to SS9 PCN. The post holder will focus on administration, project support, reporting, utilising SystmOne software, and conducting audits. The successful applicant will be required to have strong IT skills and attention to detail for the data collection.
Main Responsibilities:
- Generate weekly, monthly, and quarterly reports on practice activities, outcomes, and quality measures using SystmOne.
- Track and report on key performance indicators like IIF, QOF attainment, health checks, vaccinations, referral rates, etc.
- Perform audits of patient records, processes, and data quality to identify improvement opportunities.
- Assist with implementing new initiatives around online booking, cloud telephony, e-consultations, etc. to enhance patient access.
- Support workflow changes, new protocols, and digital innovation adoption.
- Compile data and assist with projects as needed.
- Check the accuracy, completeness and timeliness of inputted data.
- Maintain PCN & practice website and update content regularly.
- Manage waiting lists for various clinicians and field patient inquiries.
- Create and run bulk text messaging campaigns for outreach programs and seasonal campaigns.
- Generate enhanced access reports and monitor utilisation.
- Produce minutes, agendas and circulate meeting papers.
**Requirements**:
- Proven experience as a GP surgery or healthcare administrator.
- Excellent knowledge of SystmOne software.
- Strong analytical and reporting skills with meticulous attention to detail.
- Ability to effectively manage competing priorities and deadlines.
- Proficient in MS Office Suite (Word, Excel, Outlook, PowerPoint).
- Background in healthcare administration preferred.
- Excellent written and verbal communication abilities.
- Passionate about improving healthcare through technology.
This is an exciting opportunity to use your administrative expertise supporting high-quality primary care services. If you are dedicated, proactive, and experienced with healthcare systems, we want to hear from you
**Salary**: £22,816.00-£24,336.00 per year
**Benefits**:
- Flexitime
- Work from home
Schedule:
- Day shift
- Flexitime
- Monday to Friday
Work Location: Hybrid remote in Leigh-on-Sea, SS9 3NG
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