Senior Housing Officer

1 month ago

Gloucester, United Kingdom Pinnacle Group Full time

**Senior Housing Officer **(3254)****:
**Overview**:
**Ref**:
3254

**Salary**:
£30,000 - £32,000/annum

**Location**:

- United Kingdom - England - South West England - Gloucestershire - Gloucester

**Contract Type**:
Permanent

**Posted**:
05 January 2024

Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure - including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks - as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providingstewardship and generating positive outcomes for our customers, our partners and our clients.

Our Homes business serves communities by providing trusted housing management solutions. We take a collaborative and commercially minded, yet socially principled approach across our portfolio of Affordable, Private Rented and Leasehold properties.

The landmark National Accommodation Management Services (NAMS) contract for the Defence Infrastructure Organisation (DIO) went live in March 2022 to provide Service Family Accommodation housing management to 49,000 homes, and the service families who live in them.

**The Role - Senior Housing Officer**

Pinnacle Group are looking for Senior Housing Officers to work on the NAMS contract. As a Senior Housing Officer you will be jointly responsible for helping to create an effective and efficient organisation with a positive workplace culture, that will enable us to deliver an excellent service, putting the customer at the centre of our approach, focusing on enhancing the lived experience behind every move in, move out and repairs and maintenance process, delivering top quality housing management services every time.

The Senior Housing Officer willbe responsible fora reduced patch of homes or defined group of property typesbut will also support the Area Manager in the day to day supervision and management of a team of Housing Officers. The Housing Officers will be mobile and along with other team members sometimesdispersed across a large geographical area. Your team will focus on delivering high quality family centred services during the occupancy cycle and while families are living in their homes. To deliver excellent services you will work closely and collaboratively with our local industry partners, DIO our client andkey stakeholders such as family’s federations, military liaison officers and senior service personnel.As frequent and regular travel will be required, you will receive a company vehicle and fuel card.

**Duties/**Key Responsibilities**
- Provide services to families as part of the occupancy cycle such as planning for, attending, and administering pre move out, move out, pre move in, move in and 14-day observation (settling in) visit appointments while working collaboratively with industry partners to meet the required standards
- Ensure occupancy standards are met and recharges allocated as appropriate using a combination of personal audits, staff training, coaching and analysis of complaints and other feedback from stakeholders
- Ensure excellent and sensitive regional housing services are delivered while families are living in their homes including where aids and adaptations (ANDA) are required and there are welfare/support needs
- Develop and maintain in partnership with stakeholders the regional housing element of Estate Management Plans
- Deliver the regional housing element of CAAS
- Maintain documented, structured and routine meetings, communication and performance reporting with stakeholders as well as with individual staff and teams
- In consultation with the Area Managerplan, monitor daily and approve housing officer dairies in long term scheduling and short notice changes (sickness) ensuring that housing officers have sufficient time for standard appointments (60% of their time) and to improve the lived experience of families, their community/patch and to engage with stakeholders (40% of their time).
- Routinely liaise and consult with the Regional Manager on short/long term planning and with other area managers in your region and other UK regions in the event cross regional resourcing is needed.
- In consultation with the regional management team, plan for and lead large scale and sometimes short notice moves in your area and support this in other regions (may require UK travel)
- Contribute to ensuring families and the places that they live receive a comprehensive and holistic patch service by raising, reporting, and monitoring to a successful conclusion any health and safety concerns, issues which impact on service families lived experience in their homes and or the areas they live in.
- Liaise, engage, and work in partnership with a range of internal and external stakeholders such as local agencies, charities, support providers, military liaison officers, family’sfederations,

  • Neighbourhood Housing Officer

    17 hours ago

    Gloucester, United Kingdom Rooftop Housing Full time

    **12 Months Fixed Term Contract** **Gloucester **with travel to or work at our other offices, services, schemes, projects, housing, or development locations as dictated by the role.** **We work together - We make things better - We do the right thing** Rooftop Housing Group is a modern, dynamic and flexible social business, aiming to deliver high quality,...

  • Housing Officer

    1 month ago

    Gloucester, United Kingdom 4Social Work and Public Sector Staffing Full time

    4Recruitment Services are seeking to recruit a Housing Officer. The Housing Officer is responsible for providing a customer focused housing service provision across supported and sheltered schemes, delivering a day to day housing management service and monitoring service level agreement with partners. The Housing Officer will be located in an office in...

  • Extra Care Officer

    1 month ago

    Gloucester, United Kingdom Rooftop Housing Group Full time

    **Gloucester with travel to or work at our other offices, services, schemes, projects, housing, or development locations as dictated by the role.** **About the role** As our Extra Care Officer, you will be delivering the supported housing management service for Extra Care housing services; effectively managing referrals, offers, completing tenancy sign...

  • Supported Housing Officer

    1 week ago

    Gloucester, United Kingdom TristoneNash Ltd Full time

    TristoneNash have partnered with a highly reputable social housing provider who is seeking to appoint a Supported Housing Officer. Location: South Gloucestershire Length of Contract: 2 to 3 months Pay: Negotiable based on suitability for the role Working hours/days: 36.5 hours per week (09:00am to 17:00pmM-F) The Supported Housing Officer will be...

  • Housing Strategy

    4 weeks ago

    Gloucester, United Kingdom G2 recruitment Full time

    **Location**: - Region: Gloucester- Country: United Kingdom**Role**: - Industry: Local Authority - Job Type: Contract / Freelance - Working Arrangement: Hybrid**Salary**: - Salary: Negotiable**Application Details**: - Date Posted: 02/02/2024 - Start Date: ASAP- Expiry Date: 01/03/2024- Job Reference: BBBH196225_1706875260**Housing Strategy & Enabling...

  • Housing Customer Liaison Officer

    3 weeks ago

    Gloucester, United Kingdom Guinness Partnership Full time

    About the roleWe have an exciting part time opportunity for a Housing Customer Liaison Officer to be based covering Gloucestershire and surrounding areas, a full UK driving licence is essential. This position is being offered on a permanent basis and part time hours, you will be working 17.5 hours per week; 7 hours on Monday & Tuesday and 3.5 hours on...

  • Housing Officer

    5 days ago

    Gloucester, United Kingdom Caring for Communities and People Full time

    **Do you have experience providing housing advice and tenancy support?** **Good knowledge of housing law,** welfare and benefits entitlements?** **Then we want to hear from you...** We are looking for a **Housing Officer**, to provide housing management services to residents living in our **Supported Accommodation buildings for young people** based in...

  • Senior Communications Officer

    15 hours ago

    Gloucester, United Kingdom Gloucestershire County Council Full time

    **Senior Communications Officer (Highways)**: - Date: 09-Jan-2023- Job Location: GloucesterThis is a Gloucestershire County Council job. - Job Title: Senior Communications Officer (Highways) - Job Location: Shire Hall, Block 1, 1st Floor - Salary: £32,909 - £36,298 per annum (pro rata) - Hours per Week: 37.00 - Contract Type: Fixed Term - Duration: One...

  • Project Support

    4 weeks ago

    Gloucester, United Kingdom Venn Group Full time

    We are currently working with a **Council **based in the **South West**, who are looking for **a Project Officer** focussed on **Housing Strategy** to cover a permanent vacancy for the next 3 months at least. **Duration**: 3 Months initially **Fully Remote Working** **Your duties will include**: - Establish appropriate housing and planning policies...

  • Engineering Manager

    7 days ago

    Gloucester, United Kingdom Avocet Full time

    Senior EngineerLeading DeveloperExcellent package and benefitsHousing projects- you will carry out viability on detailed designs to resolve engineering issues.You role will cover all aspects of the positionSite AppraisalsDesign DevelopmentManaging Design ConsultantsManaging interface with internal Technical . Land / Adoptions and Project Management...

  • Engineering Manager

    7 days ago

    Gloucester, United Kingdom Avocet Full time

    Senior EngineerLeading DeveloperExcellent package and benefitsHousing projects- you will carry out viability on detailed designs to resolve engineering issues.You role will cover all aspects of the positionSite AppraisalsDesign DevelopmentManaging Design ConsultantsManaging interface with internal Technical . Land / Adoptions and Project Management...

  • Engineering Manager

    7 days ago

    Gloucester, United Kingdom Avocet Full time

    Senior EngineerLeading DeveloperExcellent package and benefitsHousing projects- you will carry out viability on detailed designs to resolve engineering issues.You role will cover all aspects of the positionSite AppraisalsDesign DevelopmentManaging Design ConsultantsManaging interface with internal Technical . Land / Adoptions and Project Management...

  • Senior Transport Planning Officer

    4 weeks ago

    Gloucester, United Kingdom I2I Recruitment Full time

    Location: Gloucester Date Posted: March 03, 2023 **Senior Transport Planning Officer** **Gloucester** **£26.00 per hour** **Temporary - ongoing** My amazing client, based in Gloucester is looking for a Senior Transport Planning Officer ** **to join their busy transport planning team. The Role: - Advise and assist in the formulation and processes of...

  • Senior Public Health Officer

    15 hours ago

    Gloucester, United Kingdom Gloucestershire County Council Full time

    **Senior Public Health Officer**: - Date: 09-Jan-2023- Job Location: GloucesterThis is a Gloucestershire County Council job. - Job Title: Senior Public Health Officer - Job Location: Shire Hall, 2nd Floor - Salary: £37,261 - £42,503 per annum - Hours per Week: 37.00 - Contract Type: Fixed Term - Duration: One year - Closing Date: 22/01/2023 - Job...

  • Senior Public Health Officer

    15 hours ago

    Gloucester, United Kingdom Gloucestershire County Council Full time

    **Senior Public Health Officer**: - Date: 09-Jan-2023- Job Location: GloucesterThis is a Gloucestershire County Council job. - Job Title: Senior Public Health Officer - Job Location: Shire Hall, Block 4, 2nd Floor - Salary: £37,261 - £42,503 per annum - Hours per Week: 30.00 - Contract Type: Fixed Term - Duration: One year - Closing Date: 22/01/2023 - Job...

  • Senior Buyer

    6 days ago

    Gloucester, United Kingdom Avocet recruitment ltd Full time

    Senior Buyer - Residential/Construction * Senior Buyer Role on high-quality developments * Autonomous position * Great company culture and reputation * Comprehensive salary and benefits packageThe primary role would be the procurement of materials for residential developments across the Southwest.The developments are very high quality and often bespoke...

  • Senior Buyer

    2 weeks ago

    Gloucester, United Kingdom Avocet recruitment ltd Full time

    Senior Buyer - Residential/Construction * Senior Buyer Role on high-quality developments * Autonomous position * Great company culture and reputation * Comprehensive salary and benefits package The primary role would be the procurement of materials for residential developments across the Southwest. The developments are very high quality and...

  • Engineering Manager

    6 days ago

    Gloucester, Gloucestershire, United Kingdom Avocet Full time

    Senior Engineer Leading Developer Excellent package and benefits Housing projects- you will carry out viability on detailed designs to resolve engineering issues. You role will cover all aspects of the position Site Appraisals Design Development Managing Design Consultants Managing interface with internal Technical . Land / Adoptions and Project...

  • Engineering Manager

    7 days ago

    Gloucester, Gloucestershire, United Kingdom Avocet Full time

    Senior Engineer Leading Developer Excellent package and benefits Housing projects- you will carry out viability on detailed designs to resolve engineering issues. You role will cover all aspects of the position Site Appraisals Design Development Managing Design Consultants Managing interface with internal Technical . Land / Adoptions and Project...

  • Senior Buyer

    2 weeks ago

    Gloucester, United Kingdom Avocet recruitment ltd Full time

    Senior Buyer - Residential/Construction * Senior Buyer Role on high-quality developments * Autonomous position * Great company culture and reputation * Comprehensive salary and benefits packageThe primary role would be the procurement of materials for residential developments across the Southwest.The developments are very high quality and often bespoke to...