Employee Relations Partner

3 weeks ago

Glasgow, United Kingdom University of Glasgow Full time

**Job Purpose;**
You will work collaboratively within the Employee Relations - Case Management Hub to provide effective, consistent, proactive management of casework with a strong solutions-focus aligned to the achievement of the University's strategic objectives. You will provide expert HR advice on formal cases, support and coaching to managers and support other projects or initiatives that enhance the P&OD employee relations offering. You will role model our University Values and contribute to a positive and constructive employee relations environment.

You will work closely with other P&OD colleagues to continuously improve the case management service and to strengthen management and leadership capability in regard to the resolution of individual employee relations matters.

**Main Duties and Responsibilities**
- Manage a portfolio of ER cases with a focus on the resolution of cases in line with the University Values, policy framework and relevant service level agreements whilst managing/minimising associated risks.
- Provide expert guidance on a range of individual employee relations cases focusing on disciplinary and grievance matters including associated investigations with a longer term potential focus on performance improvement and absence management issues
- Build and maintain effective working relationships with clients, supporting line managers, up to and including senior leaders, to undertake formal investigations and hearings, up to and including dismissals and appeals.
- Work closely with the Head of Policy & Employee Relations to develop (and subsequently follow) protocols and criteria for the referral of formal cases from the Business Partnering teams and to manage the associated tracking and reporting mechanisms, including the use of the Case Management Tool.
- Support the development and continuous improvement of related policies, guidance templates, manager/P&OD toolkits and the HR helpdesk knowledgebase designed to underpin consistency of practice and ensure principles of equity, integrity and inclusion are integrated into all interventions and processes relating to case management and dispute resolution.
- Collaborate in the provision of mediation and other informal/alternative dispute resolution services as agreed with the relevant Head of P&OD/Business Partner.
- Record, monitor, follow up and report on lessons learned and actions identified from cases and share with relevant stakeholders.
- Analyse themes identified as potential concerns through these processes and provide this insight to influence policy development and revisions and to determine priority actions designed to improve consistency of practice and inform organisational development actions on management and leadership capability, engagement and culture, in agreement with P&OD business partners.
- Design and take a lead role in the implementation of a variety of support mechanisms such as guides and a suite of training and coaching interventions, designed to enhance capability and consistency of practice across the management and P&OD population.
- Support, coach and mentor the Assistant ER Partner, building their capability to deliver on case management activity in line with hub objectives whilst supporting and building their capability and experience in support of their own development.
- Line manage HR Casework Assistants as required, including proactively coaching and developing capability in the provision of formal casework administration, ensuring consistency of practice and building their ability to handle routine cases under supervision as required.
- Acts as an adviser on a range of employee relations matters and as a point of escalation for employee relations enquiries emerging from other P&OD teams, actively coaching, supporting and mentoring colleagues to grow team capability and support development.
- To work collaboratively with P&OD Business Partners during formal cases to ensure all relevant parties are supported and ensure effective handover of subsequent case recommendations including supporting post-case actions as appropriate and agreed.
- Contribute to the development and implementation of P&OD policy, processes and practice.
- Work closely (including across P&OD Hubs) with P&OD colleagues on development and delivery of high quality, trusted and seamless P&OD services to customers.
- Play an active role in promoting positive trade union consultation and good employee relations through direct consultation with trade union representatives.
- Maintain personal and professional knowledge through CPD, keeping up to date with developments in employment practice, law and University HR strategy, policies and procedures. Provide professional support by alerting colleagues to, and preparing papers assessing the impact of, relevant employment practice developments and legal updates.
- Undertake other tasks and duties as assigned from time to time by the Head of Policy & Employee Relations.

**Knowledge, Qualifi

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