Chinese Operation Executive

3 months ago

London, United Kingdom EC Aesthetic Clinic London Full time

About EC Aesthetic London

EC Aesthetic Clinic London is part of EC Aesthetic Group, with a background of over 20 years in premium skincare targeted for women and men of all skin types and ages developed by the world’s leading dermatologists. EC Aesthetic Group spans three continents with branches located in major cities such as Melbourne, London, Osaka, Beijing, Shanghai, Shenzhen...and more. At EC Aesthetic Clinic London, we are passionate about providing the highest quality skincare solutions tailored to all skin types and ages. With our team of experienced professionals, you can trust us to exceed your expectations

Situated on 80 Harley Street in Marylebone London, EC Aesthetic Clinic is a prestigious clinic with official accreditation from industrial-recognised technology. The clinic is also known to be one of the best and largest aesthetic clinics on the renowned Harley Street.

**Who we are looking for?**

EC Aesthetic Clinic is a leading aesthetic clinic in London providing a range of advanced cosmetic treatments. We are seeking an experienced Operation Executive with clinic administration skill to join our team.

This role will be responsible for providing an exceptional level of customer service, guiding clients through their treatment procedures, handling online enquiries, while helping the clinic manager to managemanage parts of daily internalinternal operations.

**Responsibilities**:

- Conduct online enquires and initial consultations with clients to discuss their aesthetic concerns, evaluate their needs and provide advice on suitable treatments and procedures.
- Work closely with the clinic's aesthetic practitioners and doctors to develop personalised treatment plans for clients and coordinate their treatments with our professionals.
- Provide clients with detailed information on the benefits, risks, and expected outcomes of each procedure or treatment, and answer any questions or concerns they may have.
- Ensure that clients are fully informed of all costs associated with their treatment plan and that they are aware of any financing options available to them.
- Maintain accurate records of all consultations and treatment plans, as well as ensure that all necessary paperwork and consent forms are completed.
- Follow up with clients after their treatments to ensure that they are satisfied with the results and to address any concerns or issues that may arise.
- Keep up-to-date with the latest industry trends, techniques, and products, and make recommendations to the clinic on new services that may be of interest to clients.
- Managing the clinic maintenance: stocking, daily operation and maintenance.
- Social media communication: assistanting marketing manager to carry out clinic social media content and handling online enquires.

**Requirements and Experience**:

- Strong management and operation skills, organised person with attention to details
- A strong understanding of cosmetic procedures and treatments, as well as an awareness of the latest industry trends and products.
- Excellent communication skills, with the ability to build rapport with clients and provide clear and concise information on treatments and procedures.
- A keen eye for detail and the ability to evaluate clients' needs and make recommendations accordingly.
- A professional and confident approach to work, with the ability to work independently as well as part of a team.
- A proven track record of achieving targets and meeting KPIs.
- Flexibility to work weekends and evenings if required.

**Education**:

- A relevant experience in aesthetics or beauty therapy would be advantageous, but not essential.
- Must be fluent in Mandarin and English.

**Job Types**: Full-time, Permanent, Fixed term contract

**Salary**: £22,000.00-£26,000.00 per year

**Benefits**:

- Employee discount

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay
- Performance bonus

**Language**:

- Chinese (preferred)

Work authorisation:

- United Kingdom (preferred)

Work Location: In person

Reference ID: CONSULTANT-AM

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