Head of Housing and Customer Services

2 weeks ago


Castle Vale, United Kingdom The Pioneer Group Full time

**Head of Housing and Customer Services**

**Birmingham, Castle Vale - Agile**

**£56,700 per annum**

**Full Time, Permanent**

We are looking for an experienced and skilled Head of Housing and Customer Services to lead our exciting team here at Castle Vale.

It is a great time to be joining us, as we continue to develop our services and respond to the opportunities and challenges of strengthened Consumer Regulation. Our corporate strategy clearly sets out our commitment to community-centred approaches to deliveringquality services that meet the needs of our residents.

If you are energetic, enthusiastic and motivated by leading and supporting a small but wide-ranging team, then we might just be the right fit for you.

With excellent terms and conditions and a permanent position, you would be working for a company that is committed to investing in our people.
- Drive, motivate and performance manage across the housing management and customer services teams.
- To deliver excellent housing management and customer services including Income, Estate Services, Neighbourhood Housing & Commercial Property Services and Insight and Engagement Services.
- To ensure that the group remains complaint with all Consumer Regulation standards and to manage performance and provide appropriate levels of assurance across Pioneer’s governance structures.
- To help formulate and then manage delivery against relevant departmental and corporate plans.
- To be responsible for contractual compliance across key work streams.
- To forecast budget requirements
- To be an active member of the Senior Management Team.

**Qualification and education key requirements**:

- Degree level education or equivalent through relevant training/experience in housing management
- Substantial experience in staff management in a housing provider environment.
- Substantial experience in being operationally responsible for the delivery of excellent housing services in a housing provider environment
- Substantial experience in financial management and forecasting in a housing provider environment
- Experience in housing law, specifically in relation to community safety, tenancy enforcement and income recovery
- Great leadership skills

In return we offer agile working arrangements, Christmas shut down, contributory pension scheme and access to health scheme.



  • Castle Vale, United Kingdom Octane Recruitment Full time

    **Bodyshop Estimator / Vehicle Damage Assessor Vacancy / VDA- Erdington** **Salary**: £36,000 - £38,000 **Working hours**: Monday to Friday, days My client is recruiting for an experienced **Bodyshop Estimator / Vehicle Damage Assessor Vacancy / VDA** This is an excellent opportunity to join a specialist company with excellent prospects Fantastic...


  • Barnard Castle, United Kingdom Ministry of Justice Full time

    **Head of Education, Skills and Work - HMYOI Deerbolt - 70523** **£39,674 - £45,625** **Barnard Castle**: **Background to the Role** The reoffending rate has remained broadly static at around 29% since 2010. Reoffending is costing society approximately £18bn per year and almost half of all prisoners reoffend within 12 months of release. The Prisons...

  • Head of Communications

    Found in: Whatjobs ES C2 - 1 week ago


    Castle Community, United Kingdom Arts Council Of Wales Full time

    Pennaeth CyfathrebuLlawn amser, 37 awr yr wythnosParhaolGradd E: Cyflog cychwynnol o £53,606Lleoliad: Gellir lleoli’r rôl hon yn unrhyw un o swyddfeydd Cyngor Celfyddydau Cymru ym Mae Caerdydd, Caerfyrddin neu Bae Colwyn. Ar hyn o bryd rydym yn gweithio mewn ffordd hybrid.Mae ein buddion yn cynnwys 30 diwrnod o wyliau blynyddol, 2.5 diwrnod braint,...

  • House Cleaner

    3 days ago


    Vale of Glamorgan, United Kingdom Platinum Cleaning Services Full time

    **Role Overview** Platinum is a local, professional, multi-service cleaning company that provides cleaning and laundry services for commercial and residential clients in the Vale of Glamorgan. We are looking for an enthusiastic, proactive individual who takes pride in their work to join our cleaning team. You will need to be keen to learn and develop new...


  • Barnard Castle, United Kingdom NFU Agency Full time

    **The Role**: **Customer Service Adviser** **Salary: £16,000 - £21,000 (dependent on experience)** **Full time** **Permanent Contract** **Location: Barnard Castle, County Durham** **Monday to Friday 9am-5pm with 1 hour lunch** **Introduction to NFU Mutual** NFU Mutual offers a wide range of products and services, including general insurance, life,...

  • House Cleaner

    2 days ago


    Vale of Glamorgan, United Kingdom Platinum Cleaning Services Full time

    **Role Overview** Platinum is a local, professional, multi-service cleaning company that provides cleaning and laundry services for commercial and residential clients in the Vale of Glamorgan. We are looking for an enthusiastic, proactive individual who takes pride in their work to join our cleaning team. wether your after a part time job or extra money we...


  • Castle Donington, United Kingdom Kirkland Associates Ltd Full time

    Our client, based in Castle Donington, are looking for a Customer Service Coordinator to join their team. They are a fantastic company to work for with a great working environment and fantastic benefits including hybrid working and flexi-time. Monday to Friday (work from home 1 day a week). 25 days holiday + bank holidays (can purchase more...


  • Barnard Castle, United Kingdom Private Estate - County Durham Full time

    Re Advertising due to a change in circumstances. We are looking for a very Experienced Head Gardener to oversee and manage the gardens and grounds at a country Estate in County Durham. The large gardens comprise areas of formal lawns and gardens, kitchen garden, walled garden, glass houses, orangeries and extensive topiary and hedges. Widespread experience...


  • Castle Donington, United Kingdom Mitie Full time

    Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit...

  • Female House Cleaner

    2 weeks ago


    Vale of Glamorgan, United Kingdom Platinum Cleaning Services Full time

    **Role Overview** Platinum is a local, professional, multi-service cleaning company that provides cleaning and laundry services for commercial and residential clients in the Vale of Glamorgan. We are looking for an enthusiastic, proactive individual who takes pride in their work to join our cleaning team. We are offering flexi time or fixed weekly hours....


  • Castle Donington, United Kingdom Mitie Full time

    Customer Service Distribution Officer required for M&S Mitie in Castle Donnington. £10.50 per hour 42 hours per week. **Job Overview** - To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes. - Delivering results that...


  • Castle Bromwich, United Kingdom SF Group Full time

    Hours: Monday - Friday Hourly rate: £12:00 - £13:00 per hour. Responsibilities for Customer Service Advisor (Temporary to Permanent): - Providing customers with accurate information about the services - Resolving customer complaints and issues in a timely and efficient manner - Maintaining customer records and updating relevant databases - Working...


  • Castle Donington, United Kingdom Mitie Full time

    **JOB REF 26178** Customer Service Distribution Officer required for M&S Mitie in Castle Donnington. £10.50 per hour 42 hours per week. **Job Overview** - To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes. -...


  • Castle Donington, United Kingdom Mitie Full time

    **JOB REF 30997** Customer Service Distribution Officer required for M&S Mitie in Castle Donnington. £10.50 per hour 42 hours per week. **Job Overview** - To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes. -...


  • Ebbw Vale, United Kingdom Platfform Full time

    **The Role and Purpose** We have an exciting opportunity for a Housing Support Caseworker to join our Housing Related Support Service in Blaenau Gwent and be part of our journey who will support people within the project through the trauma they have experienced, towards recovery, by finding the best ways for the individual to become independent and...

  • Head of Neurology

    1 week ago


    Castle Donington, United Kingdom CVS UK Ltd Full time

    At CVS, we are the largest integrated veterinary service provider in the UK, operating in excess of 500 veterinary surgeries throughout the UK, Ireland and Holland. Our surgeries include nine referral practices providing first class specialist treatment, one of which is Dovecote Veterinary Hospital. Dovecote is a busy, progressive, growing,...

  • Supported Housing Case Worker

    Found in: Talent UK C2 - 20 hours ago


    Ebbw Vale, United Kingdom Platfform Full time

    The Role and PurposeWe have an exciting opportunity for a Housing Support Caseworker to join our  Housing Related Support Service in Blaenau Gwent and be part of our journey who will support people within the project through the trauma they have experienced, towards recovery, by finding the best ways for the individual to become independent...

  • Guest Services Supervisor

    Found in: Talent UK C2 - 2 weeks ago


    Castle Combe, United Kingdom Exclusive Hotels and Venues Full time

    Lots to do but lots of fun Our Guest Services Supervisor will be responsible for; Key duties of the Guests Services Assistant plus; Helping to co-ordinate the guest services team functions and activities. Being fully comprehensive in all operational areas of the Guest Services team Championing the highest level of customer care and service and...


  • Castle Vale, United Kingdom Sterling Recruitment Solutions Ltd Full time

    Administrator - Quality Department £21,000 - £24,000 pa Minworth / Castle Vale Our client is looking for an excellent administrator to join them of a full-time basis to support the quality / sample department. This is a great opportunity to joining one of the UK leading homeware furniture specialists. You will have excellent attention to detail, good...

  • Administrator

    3 days ago


    Castle Vale, United Kingdom Sterling Recruitment Solutions Ltd Full time

    Administrator - Quality Department £21,000 - £24,000 pa Minworth / Castle Vale Our client is looking for an excellent administrator to join them of a fulltime basis to support the quality / sample department. This is a great opportunity to joining one of the UK leading homeware furniture specialists. You will have excellent attention to detail, good IT...