Supported Housing Case Worker

2 weeks ago

Ebbw Vale, United Kingdom Platfform Full time

The Role and Purpose

We have an exciting opportunity for a Housing Support Caseworker to join our  Housing Related Support Service in Blaenau Gwent and be part of our journey who will support people within the project through the trauma they have experienced, towards recovery, by finding the best ways for the individual to become independent and connected with their community and wellbeing. 

Role Responsibilities

  • Lead on assessment of needs of individuals referred to the projects, obtaining additional information as necessary.
  • Work with the person being supported to establish an individual support plan (ISP) to meet identified needs.
  • Review progress on relevant risk assessments and ISPs with the person being supported and update documents
  • Work collaboratively with other relevant organisations e.g. CMHTs, the Local Authority, housing providers etc.
  • Involve people we support, in the development, running and evaluation of the service.
  • Liaise with other agencies with and on behalf of people we support as part of long term and crisis intervention support, including participation in joint meetings and case reviews.
  • Assist people we support, to access information and advice.
  • Provide resettlement support when moves to new accommodation take place.
  • Keep accurate notes of all support provided.
  • Ensure all relevant information is shared with colleagues, using project communication methods appropriately and effectively.
  • Ensure that IT systems are used effectively and in line with organisational procedures – e.g., Use of e-mail and database systems.
  • Ensure that all services are delivered in alignment with Platfform’s values and approaches.

The Ideal Candidate

Required experience, knowledge, qualifications and training:

  • Knowledge of trauma-informed practice, attachment theory and relationship-based approaches.
  • Experience of working within the mental health sector and/or supporting people experiencing emotional distress.
  • Experience of involving people accessing services in the design and development of the services they used with a strong focus on listening to people with lived experiences.
  • Excellent communication skills
  • Understanding of safeguarding for adults.
  • Self-awareness and willingness to engage in reflective practice and ongoing personal development.

Desirable experience, knowledge, qualifications, and training:

  • Ability to communicate in Welsh
  • Experience of working in or floating/tenancy support in the community
  • Knowledge and Understanding of Welfare Benefits.

Personal Attributes

  • Highly organised
  • Resilience
  • Reflective
  • Team player
  • Strong time management / prioritisation skills.
  • Driven and passionate
  • Excellent communication skill

Why Platfform

At Platfform, we know that our team is our number one resource. We can only carry out our work thanks to our wonderful people, and so we do our best to ensure they are respected, valued, cared for and supported.

We know the importance of training, career development and progression, and offer as many opportunities as we can for our team to learn and develop. We provide all training required to successfully deliver the role, and you will be surrounded by a fully experienced and supportive team and manager.

Mental health is a universal human experience, and so it matters to us that our workforce represents as many identities and backgrounds as possible. As such, we are committed to providing equality of opportunity for all current and prospective members of our team, at every level of the organisation. We welcome all applicants, and actively encourage people from ethnically diverse backgrounds to apply.

We are committed to support flexible working and believe getting the balance right is critical to personal and professional success.

If you have any question relating to the recruitment process , please do get in touch with our Recruitment Team on

If you have any questions relating to the role please do get in touch with Lewis Prothero , Service Manager on

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