Triainee Csr/parts Advisor

3 months ago

Ipswich, United Kingdom Volvo Trucks and Bus Full time

**Trainee CSR/Parts**

**Salary up to £21k**

**Monday to Friday**
**Working a rotating weekly shift**
**0600hrs to 1400hrs**
**10am to 1800hrs**

**Join our team and be trained to a high level within our Parts & front of house areas at Ipswich.**

**Overview**:
**We are looking to train and mentor a customer service driven individual to provide our Customers with a professional and helpful service whilst promoting the profitable sale of Workshop Services and Products**

**In Particular**:

- To be the first line contact for customers. To identify service parts requirements and assist in preparing the necessary depot actions to meet those customer requirements.
- Assist and serve counter sale customers by identifying parts required and supporting other team members when necessary.
- To carry out the Service Department’s invoicing and administration systems efficiently.
- To greet customers in a courteous manner, interpret their requirements and complete the necessary paperwork to enable work to be undertaken.
- To effectively monitor the Work In Progress (WIP) reports to clear Workshop instructions as soon as possible.
- To liaise with the Workshop Supervisor to maximise Workshop loading to ensure efficiency and profitability.
- To inform customers of completion times and payment methods.
- To contact customers to inform them of any additional work required and issue accurate quotations to gain the necessary authority to complete the work.
- To ensure all customer complaints are courteously and efficiently handled and processed.
- To assist in the management and arrangement of customer vehicle workshop bookings for inspections, servicing and repairs.
- Effectively plan activity levels to include regular account maintenance visits and target account visits.
- Promote Volvo Trucks in terms of its products, services and value at all times

**Key Skills / Competencies**:

- Familiarisation of booking times
- Familiarisation of vehicle parts.
- To keep up to date with product development by reading relevant information and technical note issued.
- Good communication skills, both written and oral.
- Excellent IT knowledge, although training will be given on in-house systems

**Benefits**:

- 25 days holiday raising
- Contributory Pension scheme matched up to 5%
- Health cash plan
- Employee discounts across shopping and leisure outlets, gym discounts, contributory dental plan plus many more.
- Cycle to work scheme
- Employee discounts on Renault & Volvo Cars

**Job Types**: Full-time, Permanent

**Salary**: Up to £21,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Life insurance
- On-site parking
- Referral programme

Schedule:

- Monday to Friday
- Overtime
- Weekend availability

Work Location: In person

Reference ID: 140992

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