Service Desk Team Leader
7 days ago
_**Do you have leadership skills that you could bring to a growing busy team?**_
- **Do you have a passion for IT?**_
- **Do you have experience on a busy service desk?**_
- **Interested? We thought you would be**_
- This is a permanent position based out of the Sheffield Head Office. _
ASK4 provides Internet connectivity, smart building technology, and expert IT support services. Our dedicated team provides managed IT solutions to clients in the UK and Europe, supporting various sectors like student housing, build-to-rent, and later living, ensuring operational teams can work effectively.
Working as part of our IT Solutions Team our First Line Team Leader will provide leadership and support to our First Line Engineers. This is a great opportunity to manage an industry leading IT service desk working with a variety of clients across different sectors. It is important that as team leader you advocate a collaborative working ethos, coaching and empowering the First Line Engineers.
**What you’ll be doing**:
- Monitoring the ticket line queue for the First Line and helping with the escalation to the Second Line if necessary.
- Monitoring the 'main' ticket queue for everyone and escalating to appropriate managers when needed.
- Ensuring the team stay accountable with a customer first approach.
- Monitoring and reporting on failovers to find out what happened and ensure continuous improvement within the service.
- Distributing tickets for individual teams' tickets, and tickets with no team plus failover support for other teams when needed.
- Active work on tickets that "need work now" and keeping an eye out for tickets to ensure they are worked on within the agreed service level agreement.
- Everyday line management of the team including logging absences, dealing with holiday requests or organising shifts.
- Putting together training requirements as part of the development of Frst Line engineers and ensuring the continual improvement and further training of existing team members.
- Adherence and meeting of targeted metrics around tickets, SLAs, Meeting first response time, stagnant tickets and customer satisfaction
- Have a background in service desk IT support is essential.
- Have line Manager or Team Leader experience
- Have excellent working knowledge of operating systems including Microsoft Windows Server, and Active Directory and be confident using IT software including Office 365.
- Have strong written and verbal communication skills.
- Have data input and analysis skills.
- Be required to work from our Sheffield Office 3-4 days a week.
**Job Types**: Full-time, Permanent
Pay: £28,000.00-£30,700.00 per year
**Benefits**:
- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Paid volunteer time
- Profit sharing
- Referral programme
- Sick pay
- Transport links
- Work from home
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Sheffield
Expected start date: 17/06/2024
-
Service Desk Team Leader
4 weeks ago
Sheffield, United Kingdom Littlefish Full timeFull Time Sheffield (Hybrid) Posted 6 hours ago **Come and join the Littlefish team!** **Work location: Sheffield (Hybrid)** **Salary: Up to £35000** **Key Skills: People Management, Leadership, Stakeholder Management (internal & external), SLA Management, Service Improvement, Communication, ITIL.** Here at Littlefish, we look for people who can make a...
-
Service Desk Team Leader
4 weeks ago
Sheffield, United Kingdom Sheffield Health & Social Care NHS Foundation Trust Full timeThis is a technical position required to provide first and second line technical support with the knowledge and skills to provide first-time-fix call resolution. It will also be responsible for the continuity of service provision by co-ordination of day-to-day activities of IT Service Desk Technicians. The post holder will manage rotas and take...
-
Service Desk Team Leader
4 weeks ago
Sheffield, United Kingdom Sheffield Health and Social Care NHS Foundation Trust Full timeTo manage the provision of a responsive and customer focused front line Service Desk team for all users of the Trusts Information, Management Systems and Technology services. To be responsible for the operational delivery and continuing service improvement of, high quality customer services, operating within agreed service levels, whilst providing excellent...
-
ICT Service Desk Team Leader
2 weeks ago
Sheffield, Sheffield, United Kingdom Sheffield Health & Social Care NHS Foundation Trust Full timeThis is a technical position required to provide first and second line technical support with the knowledge and skills to provide first-time-fix call resolution. It will also be responsible for the continuity of service provision by co-ordination of day-to-day activities of IT Service Desk Technicians.The post holder will manage rotas and take responsibility...
-
IT Help-desk Team Leader
4 weeks ago
Sheffield, United Kingdom ASK4 Ltd Full time_**Do you have leadership skills that you could bring to a growing busy team?**_ - **Are you wanting to work for a growing international business?**_ - **Interested? We thought you would be!**_ - This is a permanent position based out of the Sheffield Head Office._ ASK4 provides Internet connectivity, smart building technology, and expert IT support...
-
IT Help Desk/Service Desk Engineer
2 weeks ago
Sheffield, Sheffield, United Kingdom Senitor Associates Full time £28,000 - £31,000Service Desk Engineer - £2- 31K - SheffieldAn established client of ours in the Technology sector are looking for a 1st/2nd line Service Desk Engineer to join their internal IT department, on a permanent basis. The successful candidate will provide IT support to over 1000 users in the group and will be joining a close knit, fast paced team. You will be...
-
IT Service Desk Engineer
2 weeks ago
Sheffield, Sheffield, United Kingdom Senitor Associates Full time £28,000 - £31,000Service Desk Engineer - £2- 31K - SheffieldAn established client of ours in the Technology sector are looking for a 1st/2nd line Service Desk Engineer to join their internal IT department, on a permanent basis. The successful candidate will provide IT support to over 1000 users in the group and will be joining a close knit, fast paced team. You will be...
-
Service Desk Engineer
2 weeks ago
Sheffield, Sheffield, United Kingdom Senitor Associates Full time £28,000 - £31,000Service Desk Engineer - £28 – 31K – Sheffield An established client of ours in the Technology sector are looking for a 1st/2nd line Service Desk Engineer to join their internal IT department, on a permanent basis. The successful candidate will provide IT support to over 1000 users in the group and will be joining a close knit, fast paced team. You...
-
Service Desk Engineer
2 weeks ago
Sheffield, United Kingdom Senitor Associates Full time €28,000 - €31,000Service Desk Engineer - £28 - 31K - Sheffield Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV. An established client of ours in the Technology sector are looking for a 1st/2nd line Service Desk Engineer to join their internal IT department, on a permanent basis. The successful candidate...
-
Service Desk Engineer
2 weeks ago
Sheffield, United Kingdom Senitor Associates Full timeService Desk Engineer - £28 - 31K - Sheffield An established client of ours in the Technology sector are looking for a 1st/2nd line Service Desk Engineer to join their internal IT department, on a permanent basis. The successful candidate will provide IT support to over 1000 users in the group and will be joining a close knit, fast paced team. You will be...
-
Service Desk Engineer
2 weeks ago
Sheffield, Sheffield, United Kingdom Senitor Associates Full timeJob DescriptionService Desk Engineer - £28 - 31K - Sheffield An established client of ours in the Technology sector are looking for a 1st/2nd line Service Desk Engineer to join their internal IT department, on a permanent basis. The successful candidate will provide IT support to over 1000 users in the group and will be joining a close knit, fast paced...
-
Service Desk Engineer
3 weeks ago
Sheffield, United Kingdom Senitor Associates Full timeService Desk Engineer - £28 - 31K - Sheffield An established client of ours in the Technology sector are looking for a 1st/2nd line Service Desk Engineer to join their internal IT department, on a permanent basis. The successful candidate will provide IT support to over 1000 users in the group and will be joining a close knit, fast paced team. You will be...
-
Service Desk Coordinator
2 weeks ago
Sheffield, Sheffield, United Kingdom Concept Resourcing Full timeService Desk Co-OrdinatorHybrid - 2 days on site, South YorkshireUp to £22,000 DOE + benefitsConcept Resourcing are looking for a Service Desk Coordinator on behalf of their client who provide multi-site network deployments. You will be working for a company who put Health and Safety at the forefront of everything they do, their ongoing commitmentwinning...
-
First Line Team Leader
2 weeks ago
Sheffield, United Kingdom ASK4 LIMITED Full timeDo you have leadership skills that you could bring to a growing busy team? Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience. Do you have a passion for IT? Do you have experience on a busy service desk? Interested? We thought you would be! This is a permanent position based out of the...
-
Service Desk Analyst
2 weeks ago
Sheffield, Sheffield, United Kingdom University of Sheffield Full timeContract type: Open-endedLocation: On Campus 80% / Hybrid 20%The University of Sheffield delivers life-enhancing research, innovation, and education - come and join one of the teams that makes that possible. In IT Services, we're dedicated to providing excellent IT systems, services, and infrastructure to meet the needs of our students and colleagues. Our...
-
Service Desk Analyst
3 weeks ago
Sheffield, United Kingdom University of Sheffield Full timeContract type: Open-ended Location: On Campus 80% / Hybrid 20% The University of Sheffield delivers life-enhancing research, innovation, and education - come and join one of the teams that makes that possible. In IT Services, we’re dedicated to providing excellent IT systems, services, and infrastructure to meet the needs of our students and colleagues....
-
Service Desk Analyst
3 weeks ago
Sheffield, Sheffield, United Kingdom University of Sheffield Full timeContract type: Open-endedLocation: On Campus 80% / Hybrid 20%The University of Sheffield delivers life-enhancing research, innovation, and education - come and join one of the teams that makes that possible. In IT Services, we're dedicated to providing excellent IT systems, services, and infrastructure to meet the needs of our students and colleagues. Our...
-
IT Service Desk Supervisor
6 days ago
Sheffield, United Kingdom Sheffield Teaching Hospitals NHS Foundation Trust Full timeAn opportunity has arisen for 1 x IT Service Desk Supervisor to work in in conjunction with the Trust’s existing 1stand 2ndline support teams to provide and help support a 24x7x365 IT Service Desk cover. The post-holders will provide technical support for all Trust sites. These include the existing campuses; namely: Northern General Hospital, Royal...
-
First Line Team Leader
2 weeks ago
Sheffield, Sheffield, United Kingdom ASK4 LIMITED Full timeDo you have leadership skills that you could bring to a growing busy team?Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.Do you have a passion for IT?Do you have experience on a busy service desk?Interested? We thought you would beThis is a permanent position based out of the Sheffield...
-
First Line Team Leader
3 weeks ago
Sheffield, United Kingdom ASK4 LIMITED Full timeDo you have leadership skills that you could bring to a growing busy team?Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.Do you have a passion for IT?Do you have experience on a busy service desk?Interested? We thought you would be!This is a permanent position based out of the Sheffield...
