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IT Help Desk/Service Desk Engineer
3 months ago
An established client of ours in the Technology sector are looking for a 1st/2nd line Service Desk Engineer to join their internal IT department, on a permanent basis.
The successful candidate will provide IT support to over 1000 users in the group and will be joining a close knit, fast paced team.
You will be working alongside a project team who are working on a significant programme of IT improvements for the business.
technical support and resolution for all incidents reported across the group.all incidents and service requests are resolved within the timescales defined in the SLA.
service desk communications and notifications for service outages to IT users, liaising with suppliers and colleagues.
and experience of Windows Server 2008 upwards, Exchange 13/Office365, Active Directory, VMWare / Hyper-V, Laptop/desktop installation.
to alerts notified to the Service Desk from monitoring tools, ensuring these are assigned to and resolved by the correct support teams or vendors.
any issues or concerns within the company IT service.out daily IT support and handover tasks as required.
part of a rota to ensuring the Service Desk is covered during core support hours.
faults to third level support, or third-party suppliers as required.
driving licence.
in working in an IT service desk/support environment.
This is an excellent opportunity for an enthusiastic and passionate 1st/2nd line Service Desk engineer to join a successful organisation.
