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Help Desk Technician
2 months ago
Careers Plus is seeking a skilled IT Support Specialist to join our client's dynamic team. As a key member of the managed services team, you will play a crucial role in delivering exceptional IT support to a diverse range of clients.
Key Responsibilities- Provide timely and effective IT support to clients, ensuring high-quality service delivery and adherence to service level agreements.
- Handle managed services requests, prioritizing and resolving them efficiently to meet client expectations.
- Collaborate with other support engineers and technical teams to resolve complex issues and improve processes.
- Stay up-to-date with technology trends and adapt to new software, hardware, and troubleshooting techniques to ensure optimal support delivery.
- Minimum 2 years of experience in technical support, with a strong focus on troubleshooting and problem-solving.
- Proficiency in system administration tasks, including user account management, group policy configurations, software installations, and basic network setups.
- Excellent customer service skills, with the ability to communicate technical concepts to non-technical users.
- Strong documentation skills to record support interactions, troubleshooting steps, and solutions.
- Effective time management skills to handle multiple support requests and meet SLAs.
- Experience with Windows (Windows 11 and Windows Server operating systems), macOS, and Microsoft Office, including Microsoft 365, Microsoft Exchange & Exchange Online.
- Networking knowledge, including TCP/IP, DNS, NAT, DHCP, VPN setup and troubleshooting.
- Basic hardware knowledge, including desktops, laptops, and peripheral devices.
- Backup and disaster recovery solutions, mobile device support, and remote desktop tools.
- High-quality internal and external training with opportunities for Microsoft certification.
- Starting holiday allowance of 21 days (plus Bank Holidays), increasing annually after 2 years to a maximum of 34 days.
- Access to a Westfield Health plan after one year of continuous employment.
- A positive company culture with team-building activities and regular staff socials.
- Flexible working environment with autonomy over your desk and the opportunity to build strong client relationships.
