Partner Success Manager

2 weeks ago


Hatfield, United Kingdom Ocado Group Full time

**Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status.**

**About us**

**About the role**

The Ocado Smart Platform (OSP) is a world-class suite of solutions for operating online grocery businesses. Built to change the nature of grocery ecommerce globally, our custom-designed solutions are uniquely capable of meeting the complex and developing expectations of shoppers, while driving better productivity, greater flexibility, and higher margins for grocery retailers online. Our solutions have been built in-house by our dedicated technology and engineering experts. We've been innovating for over 20 years, designing ways to maximise the efficiency of the entire grocery delivery process.

Partner Success Managers work closely with Partners from pre go live through the lifetime of the contract. They collaborate with other Partner Success teams and teams across the Ocado Group to ensure Partners receive expert knowledge and support in the effective use of OSP and the seamless deployment of new features and products.

This position is based in our head office in Hatfield, UK, but travel to our partners' UK and international sites will be required as necessary. We have opportunities for Partner Success Managers to join us at various levels; this is the perfect role for someone keen to learn, develop, and help to shape the future of our clients' businesses.

***You will be**
- Acting as the primary point of contact for Partners' OSP teams for the effective use of OSP
- Leading successful deployments and operational go lives for OSP features and products ensuring Partners are prepared and ready
- Understanding Partners' needs and ensuring the system is configured accordingly
- Using in depth knowledge of Partners' operations to proactively identify opportunities for improvement and to support the Partner in driving these improvements forward
- Coordinating with Ocado teams to ensure Partners receive the knowledge and information required for successful utilisation of OSP so they deliver on their business objectives
- Collaborating with other Ocado teams to build and maintain positive Partner relationships
- Reviewing and maintaining excellent knowledge of Partner KPIs and performance
- Sharing best practice and learnings with Partner OSP teams
- Highlighting process improvements within Ocado, Partner OSP operations and onsite Ocado teams
- Constantly balancing the needs of Partner support requests with conscious respect for contractual commitments and commercial benefits

***About you**
- Fluent Spanish (essential)
- Stakeholder, relationship building and networking skills
- A continuous improvement mindset
- Good written and verbal English communication
- Comfortable communicating with large groups of people
- Self-motivated with an ability to deliver to deadlines and multi-task under pressure
- Highly organised and resilient with an eye for detail
- Able to handle difficult situations, facing challenges with positivity, confidence and pragmatism
- Experience of delivering continuous improvement
- Experience in supporting clients or partners, ideally within a technology solutions or operational environment
- Experience of working cross-functionally both internally and externally to drive partnerships or projects
- Business management experience and commercial awareness
- Ability to think strategically beyond the needs of the organisation today
- An additional European language
- Bachelor degree or equivalent practical experience
- Experience of working in a client facing support organisation Full current driving licence

***What we offer you**

Our employee benefits are designed for you, we care about people and we've ensured we have a wealth of benefits that focus on your well-being. We regularly review our benefits to ensure we are supporting our employees appropriately.
- 30 days 'working from anywhere in the world' policy
- Wellbeing support through dedicated apps and an Employee Assistance Programme
- 25 days annual leave, rising to 27 days after 5 years service (plus optional holiday purchase)
- Pension scheme (various options available including employer contribution matching up to 7%)
- Generous Private Medical Insurance (within the first month of joining)
- Income Protection (can be up to 50% of salary for 3 years) and Life Assurance (3 x annual salary)
- 22 weeks paid maternity leave and 6 weeks paid paternity leave (once relevant service requirements complete)
- Train Ticket loan (interest-free)
- Cycle to Work Scheme
- Free shuttle bus to and from Hatfield Train Station to the Hatfield offices
- Free shuttle bus to and from Welwyn Garden City Train Station to the Welwyn Garden City offices
- Opportunity to participate in Sharesave and Buy as You Earn share schemes



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