Partner Success Manager

7 months ago


Hatfield, United Kingdom Ocado Group Full time

**Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status.**

**About us**

**About the role**

The Ocado Smart Platform (OSP) is a world-class suite of solutions for operating online grocery businesses. Built to change the nature of grocery ecommerce globally, our custom-designed solutions are uniquely capable of meeting the complex and developing expectations of shoppers, while driving better productivity, greater flexibility, and higher margins for grocery retailers online. Our solutions have been built in-house by our dedicated technology and engineering experts. We've been innovating for over 20 years, designing ways to maximise the efficiency of the entire grocery delivery process.

Partner Success Managers work closely with Partners from pre go live through the lifetime of the contract. They collaborate with other Partner Success teams and teams across the Ocado Group to ensure Partners receive expert knowledge and support in the effective use of OSP and the seamless deployment of new features and products.

This position is based in our head office in Hatfield, UK, but travel to our partners' UK and international sites will be required as necessary. We have opportunities for Partner Success Managers to join us at various levels; this is the perfect role for someone keen to learn, develop, and help to shape the future of our clients' businesses.

***You will be**
- Acting as the primary point of contact for Partners' OSP teams for the effective use of OSP
- Leading successful deployments and operational go lives for OSP features and products ensuring Partners are prepared and ready
- Understanding Partners' needs and ensuring the system is configured accordingly
- Using in depth knowledge of Partners' operations to proactively identify opportunities for improvement and to support the Partner in driving these improvements forward
- Coordinating with Ocado teams to ensure Partners receive the knowledge and information required for successful utilisation of OSP so they deliver on their business objectives
- Collaborating with other Ocado teams to build and maintain positive Partner relationships
- Reviewing and maintaining excellent knowledge of Partner KPIs and performance
- Sharing best practice and learnings with Partner OSP teams
- Highlighting process improvements within Ocado, Partner OSP operations and onsite Ocado teams
- Constantly balancing the needs of Partner support requests with conscious respect for contractual commitments and commercial benefits

***About you**
- Fluent Spanish (essential)
- Stakeholder, relationship building and networking skills
- A continuous improvement mindset
- Good written and verbal English communication
- Comfortable communicating with large groups of people
- Self-motivated with an ability to deliver to deadlines and multi-task under pressure
- Highly organised and resilient with an eye for detail
- Able to handle difficult situations, facing challenges with positivity, confidence and pragmatism
- Experience of delivering continuous improvement
- Experience in supporting clients or partners, ideally within a technology solutions or operational environment
- Experience of working cross-functionally both internally and externally to drive partnerships or projects
- Business management experience and commercial awareness
- Ability to think strategically beyond the needs of the organisation today
- An additional European language
- Bachelor degree or equivalent practical experience
- Experience of working in a client facing support organisation Full current driving licence

***What we offer you**

Our employee benefits are designed for you, we care about people and we've ensured we have a wealth of benefits that focus on your well-being. We regularly review our benefits to ensure we are supporting our employees appropriately.
- 30 days 'working from anywhere in the world' policy
- Wellbeing support through dedicated apps and an Employee Assistance Programme
- 25 days annual leave, rising to 27 days after 5 years service (plus optional holiday purchase)
- Pension scheme (various options available including employer contribution matching up to 7%)
- Generous Private Medical Insurance (within the first month of joining)
- Income Protection (can be up to 50% of salary for 3 years) and Life Assurance (3 x annual salary)
- 22 weeks paid maternity leave and 6 weeks paid paternity leave (once relevant service requirements complete)
- Train Ticket loan (interest-free)
- Cycle to Work Scheme
- Free shuttle bus to and from Hatfield Train Station to the Hatfield offices
- Free shuttle bus to and from Welwyn Garden City Train Station to the Welwyn Garden City offices
- Opportunity to participate in Sharesave and Buy as You Earn share schemes



  • Hatfield, United Kingdom Ocado Group Full time

    **Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status.** ***About Us** ***About...


  • Hatfield, United Kingdom KennedyPearce Consulting Full time

    Global Organisation seeks a **Finance Business Partner** to join their expanding team. The **Finance Business Partner** would be a detailed orientated person who is enthusiastic, proactive and "hands on." **Duties of the Finance Business Partner include**: - Responsibility for the reviewing commercial performance - Support business planning by providing...


  • Hatfield, United Kingdom Ocado Group Full time

    **_Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability or union membership status._** With the continued evolution of...

  • People Partner

    5 days ago


    Hatfield, United Kingdom Ocado Group Full time

    Working as part of the Regional UK People Team, this role will take ownership for partnering with Ocado Solutions, focusing on continuously improving the people experience. This role partners with Leadership teams in Ocado Solutions working autonomously to manage operational requirements of the role and fully delivering business partnering solutions. As a...


  • Hatfield, United Kingdom Ocado Group Full time

    **Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status.** ***About Us** ***About...


  • Hatfield, United Kingdom Anderson Clark Limited Full time

    A truly global firm, has a vacancy for a Junior **HR Business Partner** to act as a first point of contact for UK based colleagues, providing high quality comprehensive generalist advice and guidance in your allocated divisions, with a strong emphasis on transformation to support the delivery of key Business/ HR deliverables. Youwill also have responsibility...


  • Hatfield, United Kingdom Ocado Group Full time

    ** Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability or union membership status.** With the continued evolution of...


  • Hatfield, United Kingdom Ocado Group Full time

    **_Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability or union membership status._** Are you ready for a thrilling...


  • Hatfield, Hertfordshire, United Kingdom Investigo Full time

    We are seeking a highly skilled Finance Business Partner to join our team at Investigo Limited. As a key member of our finance department, you will play a crucial role in driving business growth and profitability.The successful candidate will be responsible for managing financial reporting and analysis, providing commercial insight to non-finance...

  • HR Business Partner

    3 days ago


    Hatfield, United Kingdom Yodel Careers Full time

    Role OverviewHR Business PartnerSalary: £45,000 pa + £5,500 Car AllowanceContract: 40 hour, full time, 12-month Fixed Term ContractHybrid working - Must be willing to travel across the South of England/WalesHere at Yodel, we deliver more than just parcels we deliver a great experience when it comes to your career too. Thanks to our continued success, we...


  • Hatfield, United Kingdom KennedyPearce Consulting Full time

    Global Organisation seeks a **Finance Business Partner** to join their team on a temporary assignment. The Finance Business Partner will be responsible for controlling and reporting the financials of UK and Ireland delivery units. This positionwill have an active role being part of a business-critical function responsible for submitting forecast, budget,...

  • People Partner

    5 days ago


    Hatfield, United Kingdom Ocado Group Full time

    **_Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability or union membership status._** Within the Ocado Group sits...

  • Partner

    7 months ago


    Hatfield, United Kingdom COMPUTACENTER (UK) LIMITED Full time

    **Life on the team** **Hybrid work option available - however must be commutable from Hatfield** Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. Our mission is to help our customers source, transform, and manage their technology infrastructure to deliver digital transformation, enabling...


  • Hatfield, United Kingdom Computacenter Full time

    **Location**: UK - Hatfield, UK - London | **Job-ID**: 204903 | **Contract type**: Standard | **Business Unit**: Finance/Accounting & Controlling **Life on the team** Group Commercial Finance provides Business Partnering services to our Group Operating Model management teams and locations. Our mission statement is to Enable the Business to Achieve a...


  • Hatfield, United Kingdom Computacenter Full time

    **Location**: UK - Hatfield | **Job-ID**:208679 | **Contract type**:Standard |** Business Unit**: Finance & Accounting **Life on the team** Group Commercial Finance provides Business Partnering services to our Group Operating Model management teams and locations. Our mission statement is to Enable the Business to Achieve a Better Outcome. The team...

  • People Partner

    2 days ago


    Hatfield, United Kingdom Ocado Group Full time

    ** Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability or union membership status.** Within the Ocado Group sits Platform...


  • Hatfield, Hertfordshire, United Kingdom Investigo Full time

    We are seeking a highly skilled Finance Business Partner to join our team at Investigo. In this role, you will work closely with the Head of Commercial Finance to provide commercial insight to sales and operations teams.The successful candidate will have a strong background in financial modeling, forecasting, and analysis. They will be responsible for...


  • Hatfield, Hertfordshire, United Kingdom Navitas Full time

    We are excited to announce a new opportunity for a Student Success Advocate to join our team at Navitas. In this role, you will be responsible for providing exceptional support to students, ensuring they receive the best possible experience and achieve their goals.About the RoleThe successful candidate will have excellent communication skills, be able to...


  • Hatfield, United Kingdom Ocado Group Full time

    **_Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability or union membership status._** We're seeking a dynamic individual...


  • Hatfield, United Kingdom Vitae Financial Recruitment Limited Full time

    Finance Business Partner, Hatfield, Hertfordshire £40,000 - £55,000 + Benefits Package inc. car allowance Our Client, one of the most respected and forward thinking entities within its sector, is looking to add to its team of finance professionals, with this exciting opportunity. The role, which has come about through consistent growth during a...