Helpline Officer- Vaccinations

2 weeks ago

Maidstone, United Kingdom Involve Kent Full time

Working on a Kent and Medway NHS funded pilot project, this role provides telephone-based information to members of the public who are immunosuppressed to enable them to make informed decisions about accessing the Covid-19 vaccine.

**Hours of work**:Full or Part Time between Mon-Fri 9 am - 5pm
**Annual Leave: 30** days plus bank holidays pro rata
**Salary**:£12.50 -15 per hour
**Employed by**:Involve Kent

**Contract**:2 month contract with possibility of extension
**Responsible to**:Head of Social Prescribing
**Based**: Office (Turkey Mill, Maidstone, Kent ME14 5PP) or Home Based after training

Would you like to work for an innovative and progressive charity? Involve Kent aims to improve health and empower people and communities to live well. We are looking for a clear communicator to provide telephone-based information to members of the public who are hesitant or require further information about receiving the Covid-19 vaccine. Taking a holistic approach, you will enable people to feel comfortable in discussing their concerns and convey information from a set resource to empower individuals to make their own decisions.

You will need excellent communication and customer service skills with the ability and confidence to deal with high call volumes whilst remaining focused, patient and calm under pressure. You will have a positive ‘can-do’ attitude, with a passion for improving the wellbeing of others and strong IT skills, including data entry with a high level of accuracy, and good knowledge of data protection.

**Job Types**: Full-time, Part-time, Temporary contract
Contract length: 2 months

**Salary**: £12.50-£15.00 per hour

Ability to commute/relocate:

- Maidstone: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Maidstone

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