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Customer Liaison Officer

7 months ago

Maidstone, United Kingdom Mears Full time

Annual salary: up to £27,000.00

**Customer Liaison Officer**

**Dartford**

**Full Time, Permanent Up to £27,000 per annum.**

“A desire to make a positive difference wherever we operate has always been at the heart of our business. It was 30 years ago when we were a small maintenance contractor with a single van; and it still is now we are a truly national company”.

We provide tailored rapid-response and planned housing maintenance services to meet the needs of over 70 local authorities, Management Organisations and Housing Associations partners. By focusing on what matters most to them, we deliver an exceptional service while helping to invest in the communities we work in.

**About the Role**:
We are now seeking a Customer Liaison Officer to join our team; Delivering excellent service and support through our local teams, who understand the importance of working together for the local community.

As a Customer Liaison Officer you will be out supporting residents with kitchen and bathroom replacements across our portfolio of properties, working from ‘job’ to ‘job’, on your planned route to support our residents with designs, colour choices and their customer journey throughout the work. You’ll need plenty of previous experience and a positive ‘can do’ attitude to excel in this role, meeting new people and delivering high standards of work and service are key. Our sub office is based in Dartford and you'll be expected to cover Kent, London and Surrey area.

**Role Criteria**:

- Driving licence
- Customer service experience
- Social housing sector experience
- IT skills
- Good record keeping skills

**Benefits we can offer you**
- 25 days annual leave plus bank holidays
- Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work
- Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
- Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
- Family friendly policies

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points

Mears Group is a Disability confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up.