Quality Assurance Manager

2 months ago

Milton Keynes, United Kingdom Blue Marble Recruitment Full time

My clients in North Bucks have an immediate requirement for a Quality Assurance Manager - Electronics.
This role is commutable from Milton Keynes, Newport Pagnell, St. Neots, Biggleswade, Sandy, Bedford.
My clients are a world leader in in the design, manufacture and continuous improvement of wireless condition monitoring solutions. Their technology is used in 35 countries in rail, construction and mining. More than 30,000 sensors were installed last year,helping users manage ground and structural movement, landslide risk, geotechnical behaviour, rail track movement and much more.
Main Duties & Responsibilities:
To manage the Quality Management System to ensure that customers receive product to the highest standard of quality possible. To drive continuous improvement throughout the organisation ensuring that problems are prevented. To ensure a customer focus throughoutthe organisation at all times. Ensure product is correctly released to necessary standards.
This role reports to the Operations Manager and has the following direct reports: Production Engineer and Quality Engineer.
There may be mínimal requirement for national and international travel, primarily to undertake supplier audits, evaluation and NCR Fault/Fact Finding.
Responsibilities include, although are not limited to the following:

- Provide leadership to the quality department and team. Manage, develop and motivate an effective Quality team.
- Manage all aspects of Organisation's Quality.
- Work with Production, Supply Chain, Customer Support, Logistics to integrate Quality objectives into business objectives.
- Develop Quality Improvement strategies for the Organisation.
- Monitor Business COST OF POOR QUALITY (COPQ), customer complaints, and other Quality indicators and drive projects to eliminate recurring issues as well as address special events in order to drive an overall improvement.
- Implement effective process and product control strategies such as PFMEA, control plans, Measurement Systems Analysis, Statistical Process Control, Production Part Approval Process, Layered Process Audits and Finished Goods audits where necessary.
- Ensure the auditing system is fit for purpose across the Quality Management System. Perform Internal ISO and Supplier Quality audits as necessary to ensure compliance with processes, policies, and expectations.
- Lead and train others to develop effective corrective and preventive actions using 8D and Mistake Proofing concepts in response to customer concerns, COPQ data or regular product audit results.
- Drive Quality consistency of procedures across all sites/hubs (UK, USA, France).
- Lead, participate and facilitate various continuous improvement events and projects to support company goals and objectives. Partake and contribute to cultural change utilizing appropriate continuous improvement tools and methodologies (Six Sigma, MistakeProofing, kaizen, etc).
- Utilize strong interpersonal skills to communicate and engage support for driving COPQ improvement across various functions and levels within the Organisation.
- Ensure that all process required for the Quality Management System are established, implemented and maintained.
- Chairing and organising Management Reviews with the use of established KPI's to ensure the continuing suitability and effectiveness of the Quality Management System and to assess any improvement opportunities for the Quality Department.
- Promote the awareness of customer requirements throughout the organisation and develop effective customer relations.
- Maintain and assist in developing systems required for Environmental Regulatory compliance.
Relevant Skills & Competencies:

- Continuous Improvement Skills such as PFMEA, FMEA, SPC, 8D.
- Demonstrated organizational, planning and program management skills with careful attention to detail.
- Ability to build trusting relationships and communicate effectively at all levels.
- Good analytical skills.
- Excellent interpersonal skills.
- Ability to manage multiple projects and changing priorities while working effectively in a team.
- Ability to communicate ideas with clear understanding of audience and gain commitments that are critical to the success of the organisation.
- Good computer skills with competency in using MS Office suite and other software as necessary.
- Greenbelt, Blackbelt and/or Lean Expert Certification preferred.
Relevant Knowledge & Experience:
Essential:

- Electronic Engineering Environment AS9100, ISO 9000, ISO 9001, ISO 13485, TS16949 previous Quality Management experience, (Automotive & Military Customers, Supplier Management), successful improvement projects.
- Degree educated (preferably in Electrical or Mechanical Engineering) or with equivalent experience.
- Strong influencing skills at a senior stakeholder level.
- Leadership and team development.
- Excellent communication skills.
- Driven, with a focus on continuous improvement and ability to shine a light on problems and facilitate teams on taking appropriate action.
Desirable:

- Led an implementation of QM change e.g. AS9100.
- Black Belt accredited to Lean Six Sigma.
- Experience of leading an improvement project in customer quality.
Package:
Workplace Pension Scheme with matched employer contributions.
Life Assurance scheme.
Cycle to Work Scheme.
Tech Purchase Scheme.
Learning & Development scheme including a variety of training courses.

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