Mortgage Servicing Customer Servicing Consultant

3 weeks ago

Gloucestershire, United Kingdom TSB Banking Full time

**Job Role**: Mortgage Servicing Customer Service Consultant (Rotational remote & office based)

**Start Date**: 15th May 2023

**Function**: Mortgage Servicing, Customer Service Operations

**Location**: Barnwood, Gloucester

**Salary**: £22,300

We’re looking for people to join who are as passionate as we are about providing a brilliant experience to customers.

At TSB we’re here to make banking better for everybody by helping people be confident in managing their money - we call this Money Confidence.

As a Mortgage Servicing Customer Service Consultant you will be part of a telephone-based team you’ll spend your time helping existing mortgage account customer's taking both inbound and outbound calls to ensure we meet our customer's needs. You’ll be there to find out exactly what our customers need by listening, building relationships and a detailed picture of each unique situation.

As part of TSB's 'new way of working' there will be a requirement to work from home on a rotational basis, meaning you will need to be able to access the Barnwood head office in Gloucester on a regular basis so must be within reasonable commuting distance. However initial training will be office based and full time and approximately 12wks. In addition we will provide you with a work from home kit to enable you to work from home comfortably. You will need to attend the Barnwood office for the first week of training.

If working remotely is new to you, don’t worry, we’ll give you the support and equipment you need to get step up, including a company laptop. In return we ask that you have a suitable environment to work that allows you to focus on our customers without distraction and a consistent internet connection (download speed - 10 mbps; upload speed - 3mbps)

We’ll pay you £22,300. Other benefits include an annual award based on company performance (5% on target), an extra 9% of your salary to spend on flexible benefits each year, a company pension scheme, private healthcare and 25 days holidays (plus bank holidays).

Shifts are on a 3 week rotational basis between the hours of 8.30am - 7pm Monday to Friday. Full time working hours are 35 hour per week, part time working hours are available from a minimum of 21hrs per week, we're really happy to talk about the hours that would suit you

What we need today

Mortgage experience isn’t essential, but thanks to your excellent communication skills, and a proven talent for customer service, you’ll have no problem learning quickly and meeting our customer’s needs. We’d love you to:
Feel what customers feel - By feeling what the customers feel you’ll be able to consistently engage with them in the most productive way when they need us.

Look for better - Customers want to speak to friendly, helpful people when they call their bank. You’ll be able to find out exactly what our Customer’s needs are by listening to them and building good relationships, always looking to be better for each customer.

Say it straight - You’ll be there to give customers clear information and advice. There are no scripts, no jargon and no unachievable targets. You’ll answer calls, build a rapport and help make sure that every TSB customer gets the most out of what the bank has to offer.

Do what matters - Delivering for our customers and keeping things simple is key. You will support customers with all their banking queries and be keen to develop yourself to build capability and confidence enabling you to help customers in different ways.

We are TSB. Life Made More

Inclusion matters at TSB. We want our colleagues to feel at home here, no matter their background. Diverse teams are what helps us deliver Money Confidence. For everyone, Every day.

Did our job advert catch you eye, but you don't meet all the requirements? Don't let that put you off. If you meet some of the requirements and have an open curious mindset, we'd love to hear from you.

  • Mortgage Area Director

    1 month ago

    Gloucestershire, United Kingdom Bryn McMillan Consulting Full time

    **Overview**: A well-respected national mortgage broker firm based, is seeking an experienced mortgage area director to manage an existing team of 8-10 fully qualified self-supported home-based mortgage brokers as well as recruit additional brokers to join the team inthe Gloucestershire area. **Main Duties**: A mortgage area director is required to work...

  • Mortgage Administrator

    4 days ago

    Gloucester, Gloucestershire, United Kingdom Rayner Personnel Full time

    Mortgage Administrator Gloucester Basic Salary from GBP24,000 (DOE) My client is seeking a forward thinking, detail-oriented and organised mortgage administrator to join their team. This individual will play a crucial role in supporting my clients mortgage operations, supporting their advisor partners and their customers throughout the mortgage...

  • Mortgage Administrator

    1 month ago

    Gloucester, Gloucestershire, United Kingdom Rayner Personnel Full time

    Mortgage Administrator – Gloucester Basic Salary from £24,000 (DOE) My client is seeking a forward thinking, detail-oriented and organised mortgage administrator to join their team. This individual will play a crucial role in supporting my clients mortgage operations, supporting their advisor partners and their customers throughout the mortgage...

  • Travel Consultant

    3 weeks ago

    Cirencester, Gloucestershire, United Kingdom i2i Recruitment Full time

    Travel Consultant My client are looking for a passionate and experienced Travel Consultant to join their team in Cirencester! If you have a knack for crafting unforgettable travel experiences and a commitment to excellence, I want to hear from you! Craft bespoke, high-end travel itineraries tailored to the clients' desires. * Ensure all products align...

  • Mortgage Admin Coordinator

    1 month ago

    Gloucester, Gloucestershire, United Kingdom Rayner Personnel Full time

    Mortgage Administrator - Gloucester My client is seeking a forward thinking, detail-oriented and organised mortgage administrator to join their team. This individual will play a crucial role in supporting my clients mortgage operations, supporting their advisor partners and their customers throughout the mortgage application process. The ideal candidate...

  • Trainee Mortgage Advisor

    1 month ago

    Cheltenham, Gloucestershire, United Kingdom Rayner Personnel Full time

    Trainee Mortgage Advisor Employed - Cheltenham What is in it for you? Competitive Salary OTE £35K Superb training and development programme Uncapped commission Leads generated from our colleagues in Estate Agency Quality and Loyalty Bonus Group Discounts on Property Services. Transparent and fair progression structure Highly skilled and experienced...

  • Trainee Mortgage Advisor

    1 month ago

    Cheltenham, Gloucestershire, United Kingdom Rayner Personnel Full time

    Trainee Mortgage Advisor Employed - Cheltenham What is in it for you? Competitive Salary OTE £35K Superb training and development programme Uncapped commission Leads generated from our colleagues in Estate Agency Quality and Loyalty Bonus Group Discounts on Property Services. Transparent and fair progression structure Highly skilled and...

  • Trainee Mortgage Advisor

    7 days ago

    Cheltenham, Gloucestershire, United Kingdom Rayner Personnel Full time

    Trainee Mortgage Advisor Employed - Cheltenham What is in it for you? Competitive Salary OTE GBP35K Superb training and development programme Uncapped commission Leads generated from our colleagues in Estate Agency Quality and Loyalty Bonus Group Discounts on Property Services. Transparent and fair progression structure ...

  • Trainee Mortgage Advisor

    6 days ago

    Cheltenham, Gloucestershire, United Kingdom Rayner Personnel Full time

    Trainee Mortgage Advisor Employed - Cheltenham What is in it for you? Competitive Salary OTE £35K Superb training and development programme Uncapped commission Leads generated from our colleagues in Estate Agency Quality and Loyalty Bonus Group Discounts on Property Services. Transparent and fair progression structure ...

  • Customer Service Coordinator

    6 days ago

    Gloucestershire, United Kingdom RE People Full time

    Are you highly organized with a passion for managing client accounts? We are seeking a detail-oriented Customer Service Coordinator to join our client’s team on a long term temp basis. You will be responsible for coordinating client account activities, tracking progress, and communicating with customers and suppliers to ensure projects are delivered on...

  • Customer Service Advisor

    3 days ago

    Stroud, Gloucestershire, United Kingdom First Base Full time

    Customer Service Advisor Location: Stroud, Gloucestershire Hours: 08:30 to 16:30, Monday to Friday (with an early Friday finish ) Salary: GBP26,000 to GBP30,000 per annum DOE Our client is looking for a driven and personable customer service advisor to join their team. This is a busy phone based role, so you must have some experience in a similar...

  • Customer Service Coordinator

    6 days ago

    Gloucestershire, United Kingdom RE People Full time

    Are you highly organized with a passion for managing client accounts? We are seeking a detail-oriented Customer Service Coordinator to join our client’s team on a long term temp basis.You will be responsible for coordinating client account activities, tracking progress, and communicating with customers and suppliers to ensure projects are delivered on time...

  • Customer Service Administrator

    2 days ago

    Cirencester, Gloucestershire, United Kingdom Candidate Source Limited Full time

    Join a Telecoms and IT provider as a Customer Service Administrator/Telecoms Expediter/Provisioner. The company employs nearly 40 staff and continues to expand with an impressive list of loyal customers. THE CUSTOMER SERVICE ADMINISTRATOR ROLE: Working in a friendly team of 6 and arranging telecommunications services, juggling installation teams,...

  • Travel Consultant

    3 weeks ago

    Cheltenham, Gloucestershire, United Kingdom i2i Recruitment Full time

    Travel Sales Consultant Cheltenham £I am working with an incredibly exciting organisation, seeking a Sales Consultant to join their fast-paced and expanding travel organisation! Based in the centre of Cheltenham, this a fantastic opportunity for an individual with a passion for travel, to start their career within this exciting and growing industry! ...

  • Travel Consultant

    3 weeks ago

    Cheltenham, Gloucestershire, United Kingdom i2i Recruitment Full time

    Travel Sales Consultant Cheltenham £I am working with an incredibly exciting organisation, seeking a Sales Consultant to join their fast-paced and expanding travel organisation! Based in the centre of Cheltenham, this a fantastic opportunity for an individual with a passion for travel, to start their career within this exciting and growing industry! ...

  • Travel Consultant

    6 days ago

    Cheltenham, Gloucestershire, United Kingdom i2i Recruitment Full time

    Job Description Travel Sales Consultant I am working with an incredibly exciting organisation, seeking a Sales Consultant to join their fast-paced and expanding travel organisation! Based in the centre of Cheltenham, this a fantastic opportunity for an individual with a passion for travel, to start their career within this exciting and growing industry! ...

  • Travel Consultant

    1 day ago

    Cheltenham, Gloucestershire, United Kingdom i2i recruitment Full time €23,000 - €30,000

    Travel Sales Consultant Apply below after reading through all the details and supporting information regarding this job opportunity. I am working with an incredibly exciting organisation, seeking a Sales Consultant to join their fast-paced and expanding travel organisation! Based in the centre of Cheltenham, this a fantastic opportunity for an individual...

  • Travel Consultant

    21 hours ago

    Cheltenham, Gloucestershire, United Kingdom i2i recruitment Full time €23,000 - €30,000

    Travel Sales Consultant Apply below after reading through all the details and supporting information regarding this job opportunity. I am working with an incredibly exciting organisation, seeking a Sales Consultant to join their fast-paced and expanding travel organisation! Based in the centre of Cheltenham, this a fantastic opportunity for an individual...

  • Customer Service Advisor

    2 days ago

    Stroud, Gloucestershire, United Kingdom Brook Street UK Full time

    Fantastic opportunity to join a well-established company within the environmental industry as a customer service advisor with progression opportunities in Stroud! Are you passionate about ensuring a 5* service to customers and are an experienced advisor within an office environment? If so we would love to hear from you!£28,000 per annum Monday to Friday...

  • Customer Service Advisor

    1 day ago

    Stroud, Gloucestershire, United Kingdom Brook Street UK Full time €28,000

    Fantastic opportunity to join a well-established company within the environmental industry as a customer service advisor with progression opportunities in Stroud! Are you passionate about ensuring a 5* service to customers and are an experienced advisor within an office environment? If so we would love to hear from you!£28,000 per annum Monday to Friday...