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Customer Service Advisor

4 months ago

Stroud Gloucestershire, United Kingdom Brook Street UK Full time €28,000
Fantastic opportunity to join a well-established company within the environmental industry as a customer service advisor with progression opportunities in Stroud Are you passionate about ensuring a 5* service to customers and are an experienced advisor within an office environment? If so we would love to hear from you

£28,000 per annum Monday to Friday 8.30 - 5 (Office based) Based in Stroud - Commutable from Gloucester, Cheltenham, Cotswolds areas

Main Duties; o Making outbound calls to existing customers to take their cooking oil orders and book in waste collections for used cooking oil. o Building strong and lasting relationships with your assigned customers and ensuring their satisfaction and loyalty and retention. o Interacting with the telesales and field sales teams who prospect new customers, taking ownership of those new customers and onboarding them correctly. o Handling inbound calls from customers who have queries, complaints, or feedback about our products and services. o Monitoring sales email, web enquiries, and social media messages and responding to them in a timely and professional manner. o Interacting with depot managers and staff to coordinate deliveries, collections, and stock levels. o Updating customer records and order details on our CRM system to ensure prompt service and accurate invoicing. o Reporting on customer feedback, issues, and sales performance

Person Specification; o Excellent communication and interpersonal skills, both written and verbal. o Experience in a customer service role is essential within an office environment o A friendly, positive, and customer-focused attitude. o Proficient in Microsoft Office and CRM software is essential.

If interested in this role, please click APPLY NOW a member of the team will be in touch if successful.

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