Bank Switchboard Operator

3 weeks ago

Bury St Edmunds, United Kingdom West Suffolk NHS Foundation Trust Full time

At West Suffolk Hospital an exciting opportunity has arisen to join the Switchboard Team. We are recruiting for Switchboard Operators who can share our vision and can be guided by our Trust’s core values of First for our patients, staff, and the future.

The job role within the switchboard office is varied, our priority is answering the telephone calls, in January we answered 28,982 calls and in February 26,270, the calls come into the switchboard via different lines and are answered in the following order, The Emergency Calls, The Emergency Communication Calls, The GP Calls, the External Calls, The Internal Calls and each operator has their own internal extension.

The high priority call to answer is the Emergency line, In January we took 506 Emergency Calls and in February 447 Emergency Calls. On many occasions these emergency’s calls are not straight forward and we have to use our initiative to get a good outcome.

We want to attract individuals who embrace our values of compassion, a commitment to quality of care and working together for patients and the public. These values will guide our decision making and drive our success.

Emergency calls that are made to the switchboard, these are usually via a 2222 call, these include Maternity Emergencies, Paediatric Emergencies, Cardiac Arrests, Stroke Alerts, Stroke Thrombolysis, Massive Blood Loss, Traumas and RPI’s. These groups are tested on a daily basis to ensure all emergency bleeps are working correctly, following an emergency call we are responsible for getting the on-call teams to the right place, procedures vary slightly in hours and out of hours.

External Emergency calls to the Fire Brigade and Police.

On
- call Rotas for all departments within the trust, we check these rotas on a daily basis and transfer this information onto our Doctors Board and issue a daily on call list to various individuals across the trust.

The booking of contract taxis, these can be to take a patient home, to take patients medication or belongings home, arrange the transfer of pathology samples to other hospitals, to transfer staff who are working at other trusts or collecting staff who have gone on a transfer with a patient to another hospital, we also book the contract taxis for the psychic liaison team for patients who are being discharged from A & E.

Assisting Site Manager for issuing Radios to the on
- call teams in the event of switchboard or bleep system failure.

Out of hours we are responsible for the Accommodation, we hold the key’s for staff to collect who have booked to stay and issue spare keys for any staff needing to stay in an emergency.

BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community

We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.

The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.

Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.

We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.

With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.

We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.

Join us. What will you #BeKnown for?

**Job summary**:
To operate the switchboard dealing with all enquiries from staff, patients and the general public in a courteous and efficient manner.

To provide an on-going telephone service and support to staff, patients and the general public.

Available to cover rota duties over a 24 hour / 7 day a week rota pattern.

**Job responsibilities**:
**KEY TASKS**:
Communication and Team Working

Taking part in the telephonist’s rota to maintain continuous 24 - hour cover on the switchboard at the West Suffolk Hospital.

Act as the first point of contact for both West Suffolk NHS Foundation Trust and Norfolk and Suffolk NHS Foundation Trust (formerly Suffolk Mental Health Partnership), for all day to day queries, and out of hour’s procedures.

To operate and route calls for Norfolk and Suffolk NHS Foundation Trust both at the West Suffolk Hospital site and at the Hospital Road site.

To operate and access computerised patient inform

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