Rental Receptionist/administrator

2 weeks ago


Ashford, United Kingdom Kenhire Ltd Full time

**Rental Receptionist/Administrator - Full Time**

**PLEASE NOTE: PREVIOUS APPLICANTS NEED NOT APPLY**

Based Ashford, Kent

42.5 hours per week - Monday to Friday with Saturdays on a rota basis (day off in week in lieu)

Business hours 8:00am - 5:30pm

**Salary**: £25,000 per annum

Holiday entitlement: 30 days per year including Bank Holidays

Uniform provided

Kenhire is a family owned and run business which has been established in Ashford for 70 years. We pride ourselves on our flexible approach and providing the best service possible for our customers.

Services offered include the self-drive hire of a range of vehicles including cars, vans and minibuses, for both short and long term hire. We also operate a busy garage workshop alongside our Rental operation.

**About the Role**

**Objectives**:
**Main Duties, Key Tasks & Responsibilities**:

- To book vehicles in and out of the computerised ProHire software system (training will be provided), ensuring that hirers are qualified as to their suitability to hire;
- To safely and efficiently advise hirers in the use and controls of the vehicle/equipment being hired;
- To look for opportunities to promote and sell other services to customers
- To manage the hire fleet effectively, liaising with our Workshop to schedule routine servicing, maintenance and MOTs for both our Short and Long Term vehicles;
- To deal with administrative duties in a timely and efficient manner;
- This job description is in no way exhaustive and it should be assumed that the post holder may be requested to carry out any other duties, as required, to enable the whole team to work as effectively as possible.

**Experience Required**
- Experience gained within a customer facing role is essential;
- Experience of using computerised database software systems is desirable (training on the organisation’s industry specific systems will be given);
- An understanding of the Motor Industry and specifically Vehicle Rental would be an advantage;
- A full, clean EU/UK Drivers licence is essential.

**Personal Characteristics**
- Friendly and approachable character with outstanding communication skills;
- Good customer service skills and administrative expertise;
- Fast and accurate data entry skills, with a keen eye for detail;
- Ability to work under pressure, and alone when necessary;
- A helpful nature and a willingness to sort out customers’ requirements;
- Enthusiastic and responsible attitude;
- Common sense;
- Confidence to take decisions;
- Willingness to learn and to assist others without waiting to be asked.

**Salary**: £25,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Day shift

COVID-19 considerations:

- Sanitisation Procedures
- Social Distancing measures in place
- Temperature Checks for Staff and Visitors if necessary

Work Location: One location



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