Training and Implementation Consultant

5 days ago

Birmingham, United Kingdom Tracer Management Systems LTD Full time

Established in 1998, Joblogic is the fastest growing UK-based SaaS Company, with offices in the UK, Pakistan and Vietnam. We have been in the business for over 20 years, currently enjoying significant growth and expanding our operations nationwide.
Joblogic is a leading industry in service management software, providing field service businesses across the world with an all-in-one management solution / CRM. Our product delivers world-class software to aid in streamlining operations, increasing profitability, ensuring compliance and achieving rapid growth for all field service businesses.

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**Responsibilities**:

- Provide training to a wide range of customers on Joblogic’s software catalogue
- Carry out pre training consultancy session’s to fully understand a customer’s business processes.
- Liaise with our Onboarding Team and keep them informed of any actions/issues from consultancy and training.
- Keep up to date with the latest release sprints and ensure training is modified accordingly.
- Responsible for self learning
- Maintain a high level of standards when training both virtually and face to face and follow internal processes to ensure KPI’s are met.
- Engage in Internal Training of other departments to further their Joblogic & Industry knowledge.
- Assist in the training on new starters to the company.
- Become a “go to” point for other departments that need feature instructions on the Whys & Hows.
- Build relationships & confidence in the product, with customers, ensuring they trust the Joblogic software brand and quality to deliver.

**Requirements**:

- Solid previous experience in providing training to clients/users on software systems
- Experience in mapping company processes to recommend a training programme for users.
- Excellent communication skills, comfortable talking to clients, users and stakeholders about software
- Ability to confidently present and provide training and consultancy sessions to customers, promoting the features and benefits of the software via all methods.
- Some commercial awareness and/or exposure to some of the following industries - HVAC and FM would be beneficial.
- A willingness to travel around the UK & Europe to visit clients' sites.
- Excellent presentation & writing skills
- Good customer service skills
- A full UK Driving license

The role will be full time and involve travel to all parts of the UK and Ireland

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**Job Types**: Full-time, Permanent

**Salary**: £30,000.00-£50,000.00 per year

**Benefits**:

- Gym membership
- On-site parking
- Sick pay
- Work from home

Schedule:

- Monday to Friday

**Experience**:

- Product software training: 3 years (preferred)
- Training & development: 3 years (preferred)

Work Location: Hybrid remote in Birmingham B9

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