Senior Implementation Consultant

6 months ago

Birmingham, United Kingdom Tracer Management Systems LTD Full time

**About Company**:
Established in 1998, Joblogic is the fastest growing UK-based SaaS Company, with offices in the UK, Pakistan and Vietnam. We have been in the business for over 20 years, currently enjoying significant growth and expanding our operations nationwide.

Joblogic is a leading industry in service management software, providing field service businesses (i.e, HVACR, Plumbing & Heating and Electrical Contracting and Maintenance) across the world with an all-in-one management solution SaaS / CRM. Our product delivers world-class software to aid in streamlining operations, increasing profitability, ensuring compliance, and achieving rapid growth for all field service businesses.

**Team**:
The implementation team currently has 14 Consultants in three sub teams, each having its own Team Leader. We are looking for additional highly motivated Implementation Consultants able to deliver an outstanding customer experience, drive customer adoption of the software and support the department leadership in improvement projects.

**About the Role**:
As an _Implementation Consultant_ you will be responsible for carrying out on site, classroom led and remote consultancy and training sessions to new and existing Joblogic customers.

The role is multifaceted, in that you will be responsible for the entire customers journey from carrying out business analysis through to full adoption of the Joblogic software. This will include designing and documenting project requirements, collaborating with internal teams to facilitate successful delivery of project milestones, managing change and risks, delivering training, assisting on go live day and owning post go live actions that will ensure the customer is fully adopted onto the software.

The responsibility doesn’t end there. As the go to team within the company, you will contribute to upskilling new colleagues in the business to ensure the Whys and not just the How's are understood throughout the company.

**Roles and responsibilities**:

- Own the customer adoption journey for your allocated engagements by carrying out business analysis that results in structured project plans with appropriate milestones detailing all data, development, integration, automation, testing and training tasks.
- Carry out consultancy sessions with customers, recommending processes and solutions that meet our customers project objectives and business needs.
- Take ownership of personal performance related KPIs.
- Provide updates on the progress of projects, including documenting decisions made, addressing, and escalating any issues that may arise to ensure project deliverables are completed on time.
- Deliver training and health checks to customers outside of implementation projects in order to contribute to the team utilisation, overall customer satisfaction and to maintain product and domain knowledge and standards.
- Support the Team Leader in onboarding new members of the team and other departments in the business and upskilling existing colleagues.
- Peer review project documentation and assist with the quality control of consultancy and training delivery.
- Share knowledge and support other Implementation Consultants to ensure our customers receive a consistent, quality professional services engagement and foster a culture of continuous improvement in the team.
- Evaluate the effectiveness of training programs based on participant feedback.
- Create and update customer facing documentation, user guides and webinars ensuring consistency of quality and approach.

**Essential Experience and Skills**:

- Solid previous experience in providing training to users on software systems.
- Experience in mapping company processes to recommend a training programme for users.
- Excellent communication and presentation skills, comfortable talking to clients, users and stakeholders of all levels about our products and related services.
- Ability to confidently present and provide training and consultancy sessions to customers, promoting the features and benefits of the software via all methods.
- Commercial awareness and having had exposure to some of the following industries - HVAC and FM would be beneficial.
- Able to travel around the UK & Europe to visit clients' sites.
- A full UK Driving licence.

**Nice to have**:

- HVAC/CAFM or FM Background or experience working with.
- Experience in the Service Management workspace.
- Trainer the Trainer qualification
- E Learning Experience

**What we Offer**:
rage you to apply.

**Job Types**: Full-time, Permanent

Pay: £37,500.00-£45,500.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Free parking
- Life insurance
- On-site parking
- Sick pay
- Work from home

Schedule:

- Monday to Friday

**Experience**:

- Project Management: 3 years (preferred)
- Product training: 3 years (preferred)
- SaaS: 3 years (preferred)

Work Location: Hybrid remote in Birmingham, B9 4AA

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