French/german Speaking

2 weeks ago

Chester, United Kingdom Bank of America Full time

**Job Title**:French/German Speaking - Cardholder Servicing Representative

**LOB**:Commercial Card

**Location**:Chester

**Working hours**:Shift patterns are Monday - Friday, on a 7 hour shift, between 6am and 11pm

We have a fantastic Cardholder Servicing Representative opportunity, available here in our Chester office. You will be responsible for answering commercial cardholder’s telephone enquiries in accordance with established quality, revenue and productivity goals. The primary objective of the role is to provide a superior quality experience, adding value, and doing both as efficiently and effectively as possible. Must be fluent in English and speak fluent French or German.

Responsibilities will include but not limited to:

- Handle a wide range of cardholder queries regarding the day-to-day running of their commercial card accounts in a multilingual contact centre environment.
- Ensure that all calls are handled in an empathetic, positive and professional manner, and actioned in accordance with departmental policies and procedures.
- Handle more complicated cardholder queries and, where necessary, referring cardholders to supervisors or consulting with other internal partners.
- Always ensure that responsibility and ownership is taken for resolving cardholder queries.
- Maintain a high level of product knowledge and awareness of bank wide activities and issues.
- Respond to enquiries about the Bank of America products, benefits and services.
- Assist with special projects and miscellaneous duties as assigned.
- Utilise superior communication skills and knowledge of products, benefits and services to generate revenue and maximise account usage.
- Ensure that all information transferred to and from the cardholder is recorded accurately, and that confidentiality is maintained in accordance with the FCA Regulations and Data Protection Act.
- Be consistently focused on quality of work to ensure the correct balance between customer service and adherence to bank policies and procedures is maintained.
- Update bank records in accordance with Data Protection requirements.

**Core Skills**:
**Essential**
- Fluent in English and French or German
- Convey a professional, courteous and positive attitude when dealing with cardholders
- Well organised and proactive with excellent multi-tasking abilities
- Excellent oral and written communication skills
- Ability to work effectively in a high volume, multi-faceted environment
- Self-motivated and results-orientated
- Excellent attention to detail
- Flexible.
- Ability to influence and negotiate with others.

**Desirable**
- Previous background in a Customer Contact area

**Bank of America**

Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.

In line with these values, in EMEA we have 9 Employee Networks, a wide range of Sports & Social clubs, and other development and networking opportunities so that you can enjoy a range of experiences and connect with colleagues across the bank. We also offer exclusive discounts to some of the most iconic cultural experiences for you to enjoy in your spare time outside of work. Learn more about our benefits here.
- Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well._

**Job Band**:
H7

**Shift**:
**Hours Per Week**:
35

**Weekly Schedule**:
**Referral Bonus Amount**:
0

  • Pipework Design Engineer

    2 weeks ago

    Chester, Cheshire, United Kingdom Morson Talent Full time

    Hybrid working: 3 days based in the office, 2 days remote working. Annual Company Bonus Annual Leave - 25 days increasing to 28 after 6 years' service. Defined Contribution Pension - Employer 16% / Employee 11% (maximum) Life Assurance Our client is a leading nuclear technology company that specialise in designing and manufacturing technology for...

  • Instrumentation Engineer

    4 weeks ago

    Chester, Cheshire, United Kingdom Morson Talent Full time

    Hybrid working: 3 days based in the office, 2 days remote working. Annual Company Bonus Annual Leave - 25 days increasing to 28 after 6 years' service. Defined Contribution Pension - Employer 16% / Employee 11% (maximum) Life Assurance Flexitime Our client is a leading nuclear technology company that specialise in designing and manufacturing technology for...

  • Instrumentation Engineer

    4 weeks ago

    Chester, Cheshire, United Kingdom Morson Talent Full time

    Hybrid working: 3 days based in the office, 2 days remote working. Annual Company Bonus Annual Leave - 25 days increasing to 28 after 6 years' service. Defined Contribution Pension - Employer 16% / Employee 11% (maximum) Life Assurance Flexitime Our client is a leading nuclear technology company that specialise in designing and manufacturing technology for...

  • Software Engineer with DevOps training

    4 weeks ago

    Chester, Cheshire, United Kingdom Morson Talent Full time

    Hybrid working: 3 days based in the office, 2 days remote working. Annual Company Bonus Annual Leave - 25 days increasing to 28 after 6 years' service. Defined Contribution Pension - Employer 16% / Employee 11% (maximum) Life Assurance Our client is a leading nuclear technology company that specialise in designing and manufacturing technology for the nuclear...

  • Customer Service Support

    1 week ago

    Chester, United Kingdom CK Group- Science, Clinical and Technical Full time

    CK Group are recruiting for a Customer Service Support to join a global pharmaceutical company, based in Chester on a contract basis for 6 months. This is a multilingual role. Applicants must speak English and Dutch fluently. French as a third language would be an advantage. Salary: £15.00 per hour Customer Service Support Role: Receive orders and...

  • Customer Service Support 58118-1

    3 weeks ago

    Chester, United Kingdom CK Group- Science, Clinical and Technical Full time

    CK Group are recruiting for a Customer Service Support to join a global pharmaceutical company, based in Chester on a on a contract basis for 6 months.This is a multilingual role. Applicants must speak English and Dutch fluently. French as a third language would be an advantage.Salary: £15 per hourCustomer Service Support Role:Receive orders and enter them...

  • Customer Service Support 58118-1

    3 weeks ago

    Chester, United Kingdom CK Group- Science, Clinical and Technical Full time

    CK Group are recruiting for a Customer Service Support to join a global pharmaceutical company, based in Chester on a on a contract basis for 6 months. This is a multilingual role. Applicants must speak English and Dutch fluently. French as a third language would be an advantage. Salary: £15 per hour Customer Service Support Role: Receive orders and...

  • Customer Service Support

    1 week ago

    Chester, United Kingdom CK Group- Science, Clinical and Technical Full time

    CK Group are recruiting for a Customer Service Support to join a global pharmaceutical company, based in Chester on a contract basis for 6 months.This is a multilingual role. Applicants must speak English and Dutch fluently. French as a third language would be an advantage.Salary:£15.00 per hourCustomer Service Support Role:Receive orders and enter them in...

  • Customer Service

    3 days ago

    Chester, Cheshire, United Kingdom CK Group- Science, Clinical and Technical Full time

    CK Group are recruiting for a Customer Service Support to join a global pharmaceutical company, based in Chester on a contract basis for 6 months. Applicants must speak English and Dutch fluently. French as a third language would be an advantage. 00 per hour Customer Service Support Role: Receive orders and enter them in SAP system...

  • Customer Service Support 58118-1

    3 weeks ago

    Chester, United Kingdom CK Group- Science, Clinical and Technical Full time

    CK Group are recruiting for a Customer Service Support to join a global pharmaceutical company, based in Chester on a on a contract basis for 6 months.This is a multilingual role. Applicants must speak English and Dutch fluently. French as a third language would be an advantage.Salary:£15 per hourCustomer Service Support Role:Receive orders and enter them...

  • Customer Service

    3 weeks ago

    Chester, Cheshire, United Kingdom CK Group- Science, Clinical and Technical Full time

    CK Group are recruiting for a Customer Service Support to join a global pharmaceutical company, based in Chester on a on a contract basis for 6 months. Applicants must speak English and Dutch fluently. French as a third language would be an advantage. 15 per hour Customer Service Support Role: Receive orders and enter them in SAP system after performing...

  • Customer Service Support

    1 week ago

    Chester, United Kingdom CK Group Full time

    CK Group are recruiting for a Customer Service Support to join a global pharmaceutical company, based in Chester on a contract basis for 6 months.   This is a multilingual role. Applicants must speak English and Dutch fluently. French as a third language would be an advantage.   Salary: £15.00 per hour   Customer Service Support Role:Receive orders and...

  • Treasury Implementation Advisor

    7 days ago

    Chester, United Kingdom Pontoon Full time

    **Treasury Implementation Advisor** **Chester - Full time in the office** **£35,000 - £38,000 per annum DOE** **6-month contract with possibility of extension** Excellent opportunity for an experienced Treasury Implementation Advisor to join one of the world's leading financial institutions within their Treasury Services team. This Treasury role is a...

  • Customer Service Support

    6 days ago

    Chester, Cheshire, United Kingdom CK Group- Science, Clinical and Technical Full time

    CK Group are recruiting for a Customer Service Support to join a global pharmaceutical company, based in Chester on a contract basis for 6 months. This is a multilingual role. Applicants must speak English and Dutch fluently. French as a third language would be an advantage. Salary: £15.00 per hour Customer Service Support Role: Receive orders and...

  • Customer Service Support 58118-1

    3 weeks ago

    Chester, Cheshire, United Kingdom CK Group- Science, Clinical and Technical Full time

    CK Group are recruiting for a Customer Service Support to join a global pharmaceutical company, based in Chester on a on a contract basis for 6 months. This is a multilingual role. Applicants must speak English and Dutch fluently. French as a third language would be an advantage. Salary: £15 per hour Customer Service Support Role: Receive orders and...

  • Technical Support Engineer

    3 weeks ago

    Chester, United Kingdom Loftware Full time

    We are looking for a Technical Support Engineer to join our team . As a Technical Support Engineer, you will analyze customer issues with deep understanding of all logs and data being gathered. You will diagnose and quickly resolve customer and product issues. You will provide insight into customer issues utilizing remote working sessions to review...

  • Customer Service Support 58118-1

    16 hours ago

    Chester, Cheshire, United Kingdom CK Group- Science, Clinical and Technical Full time

    CK Group are recruiting for a Customer Service Support to join a global pharmaceutical company, based in Chester on a on a contract basis for 6 months. This is a multilingual role. Applicants must speak English and Dutch fluently. French as a third language would be an advantage. Salary: 15 per hour Customer Service Support Role: Receive...

  • Real Estate Project Manager

    4 weeks ago

    Cheshire West & Chester, Cheshire, United Kingdom iO Associates - UKEU Full time

    Position: Real Estate Project Manager Role Type: 12-Month Contract with Extension Position: Hybrid IO Associates seeks a Real Estate Project Manager for the Broughton site. Join a global aerospace leader specializing in commercial and military aircraft, helicopters, defense, and space sectors. This role offers a chance to contribute to innovative projects...

  • Real Estate Project Manager

    4 weeks ago

    Cheshire West & Chester, Cheshire, United Kingdom iO Associates - UKEU Full time

    Position: Real Estate Project Manager Role Type: 12-Month Contract with Extension Position: Hybrid IO Associates seeks a Real Estate Project Manager for the Broughton site. Join a global aerospace leader specializing in commercial and military aircraft, helicopters, defense, and space sectors. This role offers a chance to contribute to innovative projects...

  • GMD, Corporate Access Originator, Analyst/Associate, London

    4 weeks ago

    Chester-le-Street, Durham, United Kingdom Goldman Sachs Full time

    GLOBAL MARKETSOur core value is building strong relationships with our institutional clients, which include corporations, financial service providers, and fund managers. We help them buy and sell financial products on exchanges around the world, raise funding, and manage risk. This is a dynamic, entrepreneurial team with a passion for the markets, with...