Technical Support Consultant

5 months ago

London, United Kingdom Centric Software Full time

**Customer Support - London/Remote, United Kingdom - Full Time**:
**Job Summary**

We are looking for a responsible and organized Senior Technical Consultant to join our growing team in

You will be working directly with our customers, internal and external partners to quickly resolve

Centric Software specializes in technology innovations for fashion, outdoor, other fast-moving

consumer goods, and food markets to help them design, develop and bring their best products to market.

**Responsibilities**
- Resolving issues and questions from our customers, internal and external partners in accordance with our SLAs.
- Working closely with our R&D, Services and Pre-sales team to ensure that bugs are identified, fixed and customer projects run to schedule.
- Managing complex customer accounts
- Understanding customer hardware and software landscape
- Fast assessment and reaction to major customer issues
- Good communication skills with senior customer management teams, support, services and engineering directors. Keep relevant parties fully briefed and ensuring mutual understanding of issues and resolutions
- Working collaboratively to build and maintain productive working relationships with customer support team members, post sales services teams, engineering, quality assurance, sales and pre-sales teams.
- Working with our Hosting team to ensure that systems are available to customers and in working order.
- Provide high customer satisfaction.
- Creating knowledgebase articles for customers and documenting resolution to customer issues.
- Analyzing complex problems to evaluate alternatives and identify sound options.
- Making an impact and establishing credibility with internal and external customers.
- Achieve proficiency with Centric 8 software installation and functionality

**Skills**
- Customer Satisfaction Focus
- Strong and confident Customer Facing / Support skill
- Experience in software installation, IT troubleshooting and optimization - Database (SQL

Server, Oracle), Application Server (JBoss), experience with load balancing and clustering

environments. Skills in performance tuning and optimization and troubleshooting

relative to the software stack web environment.
- Experience with Windows operating systems, deploying and configuring Web

Applications
- Highly developed problem analysis and solving skills.
- Ability to adapt to a rapidly evolving technology and commercial environment.

**Qualification**
- Bachelor/Master’s degrees in Computer Engineering, IT, and/or Fashion Design, or

equivalent
- Minimum 2-year experience in similar role
- Familiarity with PLM or PDM solutions and Confluence/Jira
- Understanding of PDM/PLM integration with enterprise solutions
- Experience in software installation, IT troubleshooting and optimization - Database (SQL

Server, Oracle), Application Server (JBoss)
- Experience with load balancing and clustering environments.
- Skills in performance tuning and optimization and troubleshooting relative to the

software stack web environment.
- Experience of working with Public Cloud infrastructure (e.g., AWS, Azure, Google Cloud )
- Excellent time management and organization
- Available to travel and work on customer site and remotely
- Nice to have - Experience on Publisher/Subscriber design pattern, Docker, Rancher,

Kubernetes, and REST API

**What We Offer**
- Competitive salary and benefits
- A multifaceted job with a high degree of responsibility and a broad spectrum of

opportunities
- A modern, international work environment and a dedicated and motivated team
- A work environment built on collaboration, flexibility, and respect
- Varied and challenging work to help you grow your technical skillset

Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.

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