Quality Assurance Officer
2 months ago
A West Midlands Local Authority are looking for a Quality Assurance Officer to join thier Contract Management and Quality Assurance team specifically focussing on Children's Services.
The role includes:
- Liaising directly with customers in their service environments to understand their lived experiences, service satisfaction and facilitation of the outcomes they wish to achieve as a key indication of quality in care/support.
- Developing and sustaining robust partnerships with key stakeholders; in particular health providers and commissioners, housing and private, independent, community and voluntary providers andcolleagues within the Council to assure the quality of commissionedservices.
- Developing and Sustaining robust partnerships with key stakeholders; in particular health providers and commissioners, housing and private, independent, community and voluntary providers and colleagues within the Council to assure the quality of commissionedservices.
- Managing complaints and concerns for Health and Social Care
You will require:
- Experience working operationally in a social care, health or education environment at a senior level.
- Significant experience of effective partnership working with internal and external stakeholders to deliver identified outcomes
- Knowledge of adult/provider services.
Agile working - mainly home based with a requirement attend sites as and when required. Warwick based. 37 hours oer week Monday to Friday. 4 month assignment with an option to extend
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