Customer Service Administrator

2 weeks ago


Pontypridd, United Kingdom Work Wales Full time

Work Wales are working with a prestigious consultancy company based in Pontypridd. We are seeking to employ an enthusiastic, detail-orientated administrator to join a small, but growing, office team. The individual will predominantly be providing business support functions to the claims/funding department.

As an administrator, you will be responsible for the following main duties:

- Review data, ensuring all details are correct with no discrepancies.
- Send requests to lenders and other third parties for information.
- Chase responses from lenders and other third parties.
- Create and update Excel spreadsheets for internal and external use.
- Use case management systems.
- To assist in general office administrative duties in keeping with the role.
- Investigate and validate claims by collating all relevant paperwork
- Review third party documentation to ensure all relevant information is completed.
- Inputting data into our systems.
- Maintain and update the filing system & electronic records.

What we are looking for
- An enthusiastic positive person with a "can-do" approach.
- Strong communication skills and good telephone manner.
- Ability to cope under pressure and respond to demands.
- Adaptable to change.
- Problem-solving approach.
- Good organisational skills.
- Self-motivation and good use of initiative.
- Ability to work independently and as part of a team.
- Strong IT Skills and experience in using a variety of software such as MS Office.
- Time management skills and ability to prioritise workloads.
- Willing to learn new skills and systems.

**Experience**:

- Someone with previous Administration experience would be advantageous. However, this does not need to be specific to the claims industry.

Position Details:

- Permanent full-time position after probationary period.
- Monday to Friday, 9am to 5pm.

**Location**:

- Pontypridd

Please note, this is not a remote position.

For more information about this role please contact Scott on 01792 477340.

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Administrative: 1 year (preferred)

Work Location: In person

Reference ID: CSA-PONT



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