Customer Coordinator

4 months ago

Belfast, United Kingdom VANRATH Full time

VANRATH are delighted to be assisting a leading Broadband Company with the recruitment of a **Customer Coordinator. **Fantastic company to work in, one of the best company cultures in NI and opportunities for progression.

Shifts are held over **Monday to Friday **(1 Hour Lunch). No weekend working.

The role will be **Hybrid** working (3 days Working From Home and 2 days in **North Belfast - Dargan Crescent** office). Initial first few days training will be in office.

**This is an immediate need for the company, and individuals who are immediately available will be preferred to others. **Initially this will be a 4-month contract (Great likelihood of Permanency depending on performance).

Equipment will be provided to yourself for Home working.

**Salary**

£24,400 + other Additional Benefits (Top Company)

**Responsibilities**

Seeking an experienced Administrator with exceptional customer service skills to support the coordination of our customer installations.
- Liaise with customers, the install team and the sales team to schedule customer installations and to communicate, understand and resolve issues relating to the installation process
- Contact customers for whom their installation is on hold in order to keep them informed of timescales
- Manage the installations calendar and daily issuing of works to contractors
- Provide information to customers to ensure understanding of the installation process, providing a top class customer service at all times
- Update trackers and logs on Excel and updating the netadmin and powerapps systems daily
- Process all MDU and wayleave requests
- Regular reporting of job status from the powerapp system
- Raise cancellation tickets and liaise with sales for on hold jobs

**The Ideal Person**
- Experience working as an Administrator + Experience with Excel
- Experience dealing with Customer calls
- Excellent communication skills, able to engage with various internal and external stakeholders across all levels
- Strong administrative experience
- High level of IT literacy
- ‘’VANRATH was really helpful with providing me with market insight and information about future opportunities. Will certainly be going to Vanrath in the future when looking for a new role’’_
- ‘’Best agency I’ve went through couldn’t have asked for better. They were with me every step of the way and made sure I was sorted
- 100% recommend.’’_
- ‘’Great experience working with Van Rath. They were very helpful from start to finish and nothing was too much. Very impressive’’_

**Job Types**: Full-time, Temporary contract

**Salary**: £24,000.00-£24,500.00 per year

**Benefits**:

- Company pension
- Life insurance
- On-site parking

Application question(s):

- Are you Immediately Available? If not, what is your notice period?

Work Location: Hybrid remote in Belfast

Reference ID: CSC-VRATH

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