Customer Liaison Assistant

2 days ago


Wakefield, United Kingdom Avant Homes Full time

**Here at Avant Homes, we look to constantly challenge the status quo in our relentless pursuit of new, better and different ways to be amazing**

**We are looking for people who share our passion and want to stand out from the crowd, take pride in what we do and be part of an energetic, values-driven and diverse team.**

Avant Homes are a HBF Five Star Rated housebuilder operating in Scotland, the North East of England, Yorkshire and the Midlands, with five regional offices employing over 700 people.

We have ambitious growth plans and the commitment to achieve them. Our mission is to become the housebuilder of choice in the North by making aspirational homes attainable.

Due to continued success and future business growth, we have an exciting opportunity for Customer Liaison Assistant to join our team on a permanent basis along with an additional position for a 12 month fixed term contract covering maternity leave, withboth roles based at our Yorkshire head office in Wakefield.

**The Role**

**Are you organised, customer focused and have a good attention to detail?**

**Do you want to be a part of a friendly and passionate team? Are you customer experienced focused with the ability to work to deadlines and provide timely updates? If the answer is yes, then look no further, your next career could be with us**

This is an exciting role and opportunity for a customer service driven individual who will be responsible for daily liaison with our customers over the phone, answering queries, trouble shooting and offering solutions, whilst offering the fantastic servicethat our clients have come to expect.

**Key duties and requirements**
- Liaison between the site management teams, customer care technicians and external sub-contractors to ensure all remedial works are completed efficiently and in accordance with the NHBC Buildmark warranty.
- Managing diaries for the team of technicians.
- Booking in remedial works and ordering materials.
- Coordinating projects and processing invoices and payments.
- Receive and administer Customer communication in respect of Customer Service issues, dealing with these promptly and properly, ensuring that all actions are recorded and reported in accordance with policies and processes.
- Support the Customer Service Department, promoting a customer focused culture and a 'right first time' approach to activities.
- Provide administrative support to the Customer Service Department.
- Prepare, collate and provide defect reports.

**Who are we looking for?**

You will also need to be highly organised and possess the following;
- A high level of organisational skills.
- Ability to work under own initiative and manage time effectively, especially in a fast-paced environment.
- Flexible and adaptable to changing requirements.
- Good verbal and written communication.
- A basic understanding of Customer Service.
- Numerical and Literacy skills.

Knowledge of construction would also be advantageous, along with a willingness to learn about how homes are built and maintained.

**What will you get in return?**
- Discretionary bonus
- Buy, sell and accrual holiday scheme
- Private Health care
- Company Pension
- Life Assurance
- Other Benefits including our exclusive Avant discount platform

**If this sounds like you, dare to be different, join us and be a part of Avant's future success



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