Operations Centre Service Advisor

3 weeks ago


Lincoln, United Kingdom Lincolnshire Community Health Services NHS Trust Full time

Job overview

Reporting directly to the Operations Centre Team Manager, you will be working as a Service Advisor within the Operations Centre which operates on a 24/7 basis 365 days per year.

We have a range of shift patterns available to help you meet your work life balance (with unsocial hours payments where applicable) however flexibility is key as we are a 24/7 service and patient care is at the heart of what we do.

We currently have vacancies for both full and part time Service Advisors and offer hybrid working for both Beech House and home working.Previous applicants need not apply.

Please note that for this vacancy, interviews will be held on the 6th December 2023 with the anticipated start date of employment being 8th January 2024.

We are looking for individuals who can utilise effective communication skills whilst paying attention to detail and handle confidential information such as patient records on SystmOne. You will also need to have sound computer skills and be familiar with Office 365.

In summary, this role would suit a strong communicator with a caring, empathetic and professional manner to support the Operations Centre in achieving the objectives of the service that we deliver.

Lincolnshire Community Health Services (LCHS) is a trust within the National Health Service (NHS) that was formed to focus on providing great care, closer to home. To help achieve that, there is a strong focus on providing services that help people receive care in the community of Lincolnshire as a way of preventing them from being admitted into Hospitals or being referred into services that they don’t require.

The Operations Centre has a huge impact on achieving this vision. As a Service Advisor, you will use your resourceful knowledge to help arrange the right care for patients or signpost them to get the help they need.
- To act in the role of Dispatcher, allocating resources (Healthcare Professionals) to attend patients to provide care in their homes.
- To be a resourceful problem solver that utilises the people and processes in place to provide an excellent level of patient care.
- To be adaptable and positive to embedding any changes into the functions of the Operations Centre.
- To embrace feedback using it as a learning opportunity to further develop your skills and knowledge.



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