Senior Administrator

2 weeks ago

Winchester, United Kingdom Brook Street Full time

Brook Street Ltd are pleased to announce a readily available position at the Winchester Combined Court as a Senior Administrator. **_Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. _**_HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone. _
- Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis,claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently. _

The role is based on a full-time 12-month temporary contract, Monday-Friday 09:00-17:00. The pay rate is £13.38ph.

The Temporary Worker will work individually or as part of a team to ensure the smooth running of the courts. Example of work performed will include but not limited to:

- Lead a team of staff ensuring members are organised, fully skilled and address any issues
- Work with staff to ensure that casework is appropriately managed
- Ensure customer standards are maintained and improved: complaints are dealt with efficiently
- Accurately prepare case summaries for Resident Judge
- To meet with the judge before sitting and be available in Court as required
- Maintain full recording of hearings using the DARTS technology
- Ensure cases are called on time
- Make sure appropriate files are passed to administration teams within agreed target times

Competences:

- Must be polite and helpful to all customers and team members both external and internal
- Remains clam, polite and tactful when dealing with difficult people
- Is aware of team and staff needs and is polite and efficient in dealing with these
- Passes on important information to all concerned promptly and clearly, with tact and honesty
- Works effectively with others irrespective of differences
- Tackles unacceptable behaviour in a constructive way
- Is approachable, non-judgemental, honest and respects confidences in dealing with others
- Treats all colleagues fairly and is sensitive to their needs as individuals

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