Customer Services Administrator
2 weeks ago
**PURPOSE OF ROLE**:
To provide excellent customer service by proactively managing customer accounts to include the handling of enquiries, processing orders, reporting on the progress of the orders and expediting as needed.
**DUTIES AND RESPONSIBILITIES**
- To manage dedicated customer accounts from initial contact through to completion.
- Enter customer orders onto the business systems in an accurate and timely manner.
- Work with other departments to ensure the availability of products in order to achieve on time and full delivery of your customers orders.
- Work with the distribution department to ensure any specific customer requirements are considered and that committed delivery date and times are met.
- Provide customers with documents such as Proof of Delivery information and copy invoices as requested.
- To achieve defined performance targets/standards and contribute to the achievement of service levels.
- To maximise all potential sales opportunities. E.g. by offering alternative products when the first choice product is in short supply.
- Gain a basic understanding of the product range being offered and advise the customer as per their requests.
- To maintain customer related data within the business systems. E.g. customer address information, price lists etc.
- To gather customer feedback and escalate complaints.
- To be committed to supporting your direct supervisor and department manager.
- To question orders when there is a lack of understanding or doubt as to the order being the right way forward.
- Undertake housekeeping and reporting functions.
- To attend and contribute to team meetings.
- To ensure your skill base is maintained by continually understanding new technology.
- Adherence to standard operating procedures.
v This is a summary job description and not an exhaustive list
v You should be prepared, when required, to undertake any work allocated to you by your manager
**PERSONAL TRAITS**
**Articulate**
- Good Literacy / Numeracy skills
- Good IT Skills
- Willingness to help people
- Positive attitude
- Ability to take ownership of customer problems
- Friendly approach
- Enthusiasm and energy
- Drive and Commitment
- Ability to interact/build rapport
- Flexible approach
- Understanding of the role of customer service
- Commercial awareness
**EXPERIENCE AND QUALIFICATIONS**
A good general standard of education.
NVQ level 3 in customer services preferable
1 year or more experience in a customer services/account management role
NO AGENCIES AT PRESENT
**Job Types**: Full-time, Permanent
**Salary**: £22,000.00-£25,000.00 per year
**Benefits**:
- Company pension
- Life insurance
- On-site parking
- Private medical insurance
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus scheme
COVID-19 considerations:
Onsite restrictions are still in place, if able to please wear face covering and social distance.
**Education**:
- GCSE or equivalent (required)
**Experience**:
- customer service: 1 year (required)
Work Location: In person
Application deadline: 14/04/2023
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