Business Application Support Lead
4 months ago
**Business Applications Support Lead - £35-40k - Hybrid**
**Overview**:
**Role & Responsibilities**:
Lead the operations of the service delivery and support desk to ensure the effective management of 1st, 2nd and 3rd line support.
Act as a liaison between the IT department and business units, understanding their needs and translating them into technical requirements.
Coordinate team activities, set priorities, and ensure adherence to service level agreements (SLAs).
Maintain and improve ISO standards and procedures.
**Essential Skills & Experience**:
2+ years’ hands on experience in Business Central support
Strong business process expertise and knowledge of standard business system processes
Competent MS Excel user and comfortable working with data
Exceptional communication and interpersonal skills
A willingness to learn new skills
Ability to work collaboratively with cross-functional teams
Proactive, enthusiastic and driven
**Package**:
£35-40k
Company benefits
Hybrid working - 3 days in office
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