Service Administrator

**Vacancy Title**:Service Administrator**

**Vacancy Location**:Banff**

**Engagement Type**:Full time, Fixed Term (maternity cover)**

**Your Company**

Survitec are the world’s largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival Technology.

Today, we are a global community of 3,000 professionals with presence in 96 countries partnering with our customers to provide innovative solutions that reduce risk and help keep you safe.

That's why the world's leading maritime, defence & government, energy and aerospace organisations trust us when it matters most and why we have been awarded the Gold Award by the Defence Employer Recognition Scheme.

**Your New Role**

Are you an excellent communicator, passionate and committed to delivering exceptional customer service support to customers? Are you proactive, independent, and highly organised? Great news Survitec now have the perfect role for you.

Reporting into the Assistant Operations manager, our Service division have an exciting opportunity to bring on board a Service Administrator on a permanent basis at our site in Banff. The role is part of a specialist family that is dedicated to delivering excellence in all safety servicing activity for the full range of Survitec Safety solutions.

You as our new Service Administrator will process and plan the delivery of customer orders across a range of Survitec safety solutions. You will be planning and coordinating technician time, parts, and other physical resources according to the standard service delivery processes. Providing customers with timely information on progress and ensuring accurate and timely billing of all works carried out.

**What You Can Expect from the Role**

**Key Responsibilities and accountabilities**:

- You will record and process customer orders, including custom and special orders that may require additional resources for delivery
- Conduct calls (by telephone or other channel) to allocated customers, acting as a key point of contact for resolving customer queries / complaints about work in progress
- Provide quotes for local business as needed, ensuring standard pricing and terms are applied in each case
- Issue certificates promptly and ensure all associated systems are updated accurately, to

support proactive notifications for next year’s servicing business
- Respond to and resolve complex or advanced issue escalations promptly and appropriately
- Plan and coordinate technicians to deliver servicing installation, maintenance and repairs
- Communicate the service delivery plan effectively, ensuring that the plan reflects the resources available (both people and supplies)
- Collaborate with stores colleagues and monitors stock levels directly to ensure all scheduled work can be delivered; assist in stock take activity

You will have the opportunity to develop in your role and feel proud of the work you do. Working at Survitec is fast paced, challenging, and incredibly rewarding. This is not just another job; this is your career.

**The Experience, Qualifications and Skills You Will Have**

**Essential Criteria**
- ** **1-3 years of Administration Experience
- Experience in working with SAGE
- Educated to A-level or Further Education College equivalent level
- Proficient in the use of Microsoft packages and use of IFS systems

**Why You Should Work for Us**
- 33 days holidays including public holidays
- Hybrid Working Policy
- Life Assurance up to 4X salary
- Pension Scheme
- Training & Professional Development Opportunities
- Employee Assistance Programme
- Workplace Reward & Recognition scheme

**How to Apply**

**Survitec is an equal opportunities employer. Our diverse global workforce protects lives, every single day. We are committed to cultivating an inclusive culture where our people feel valued, appreciated, and free to be who they are at work. Because, to provide service and excellence to our customers we must mirror their diversity. But more importantly because it is the right thing to do.