![TWC Draincare Ltd](https://media.trabajo.org/img/noimg.jpg)
Office Administrator
2 weeks ago
**TWC Draincare Ltd**
**JOB DESCRIPTION**
TWC Draincare Ltd is a fast growing, family operated drainage business. We pride ourselves on our commitment to excellence fostering an environment of transparency, integrity, and reliability.
MAIN PURPOSE OF JOB: To carry out all administrative tasks including customer care, operating the customer database, scheduling, and project management
**KEY RESPONSIBILITIES**
**1. Reactive Work**
- Field calls and book in Draincare jobs.
- Diary planning for the engineers.
- Monitor and process Job Cards.
- Create invoices and ensure payments are matching.
- Dealing with customer queries.
**2. Planned Work**
- Ordering equipment for Septic Tank/Sewage Treatment Plant installs.
- Booking hotels when required and making all arrangements for teams working away.
- Liaise with customers.
- Monitor and schedule maintenance appointments.
- Produce service manuals.
- Monitor and order specialist equipment.
- Produce CCTV survey reports when required.
**3. Additional Duties**
- Plan training for the engineers when required.
- Authorise timesheets for payroll and liaise with finance.
- Health & Safety administration.
- Support the Draincare Manager were required.
- Fleet Management.
- On call rota weekends & evenings.
**4. General**
- Comply with all legal requirements relating to Health & Safety and Employment Law
- Willing to work in a team environment and take part in training and meeting sessions
- Be courteous, professional and helpful to all customers.
- Ensure customer satisfaction by reporting unresolved problems to your line manager.
- Inputting, maintaining and updating our customer database
- Any other duty reasonably requested by Manager
**Person Specification**
**Behaviours**
Customer focus - Puts the customer first and provides outstanding service
Communication
Open, honest and constructive in all dealings
Excellent interpersonal and communication skills
Good communicator both verbal and written
Strong attention to detail and problem solving skills
Proficiency in Microsoft Office (Word, Excel, Outlook)
Excellent organisational and multitasking skills
Good time management skills
Teamwork - supports colleagues
Flexible - is prepared to support the business in any reasonable way
Motivated - driven to do what it takes with strong work ethic
Action - Positive can do attitude
Supports the growth of the business
**Technical**
Experienced IT Skills
Literate and numerate
**Benefits**:
- Free parking
- On-site parking
- Private medical insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- Commission pay
Work Location: In person
Reference ID: DC230424
Expected start date: 29/04/2024
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