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Accounts Coordinator

4 months ago

Leatherhead, United Kingdom OUTCO Full time

ACCOUNTS ASSISTANT

OUTCO are an award-winning outdoor estate compliance business delivering compliance and commercial efficiency though smart technology. Organisations rely on the safe and effective operation of their outdoor environments to ensure compliant and commercially efficient running of their critical activities.OUTCO offer outstanding career development opportunities for people who: Share the "can do" philosophy of the business; have the determination to be the best in their market; have the drive to contribute in a fast-paced, rapid growth environment, and who will invest themselves in the The OUTCO Way.

**J**ob purpose**

The role is a sophisticated balance between customer service, account and financial support. It involves working closely with the Account Director and Manager, operations and finance teams throughout the organisation. The role involves coordinating the service between OUTCO and several key customer accounts, coordinating customer opportunities and ensuring the highest standards of customer success are achieved.

This will entail account support, coordinating opportunities within the customer success team for key accounts, and development of the accounts as they grow. Where relevant significant leads will lead to introduction meetings between Account Managers and customers.

**Key Responsibilities**

You will be responsible for:

- Oversight, and development of Key Accounts through regular engagement
- Dealing with in-bound enquiries
- Supporting Key Accounts with any operational delivery queries
- Monitoring output from all Key Accounts with regards to data integrity, accuracy, and legal compliance
- Ensuring Key Accounts sales requirements are being achieved by working with Account lead to achieve results, by assessing any problem, cause, solution to resolve, and ensuring retention directly with customers and up sell/cross sell
- Ensuring billing is correct and liaising with the Finance team
- Creating and sending MI reports, utilising reporting and key metrics
- Growing Key Accounts by identifying leads then connecting with customers to arrange introduction meeting between AM and customer
- Providing administration support to the Account Lead
- The role may require additional duties to be performed outside of your day-to-day role to ensure the efficient running of the department or business area. We are looking for someone who has the following:

- Previous experience in a similar Key Accounts, Customer Service or Account Management coordination environment whilst delivering a sales target, or experience in sales with a focus on superior customer service
- Proven ability to provide training/education to support a non-sales function through different techniques such as an offering target
- A strong desire to develop and advance their career into an Account Manager

**Personal Qualities**

We are looking for someone who:

- Has excellent interpersonal skills, good telephone manner and a calm approach
- Has extensive experience building strong commercial relationships with client
- Possesses excellent communication skills, both written and oral
- Is highly organised with a methodical approach to administration duties
- Is confident, professional, and tenacious with good negotiating skills
- Can prioritise work, cope with competing deadlines and use initiative in a variety of situations
- Has the ability to work on their own initiative
- Understands the need for confidentiality, tact and discretion combined with a calm personality and sound judgement
- Has proven ability to work in a fast-paced environment
- Is a team player
- Has great attention to detail and accuracy
- Act as an ambassador of our brand, remaining a positive influence for our customers and colleagues.

**Remuneration is dependent on experience and qualifications but in the region of 25-28k