Sales Support Coordinator

1 month ago

Leatherhead, United Kingdom Bytes Software Services Full time
Sales Support Coordinator Job Description

At Bytes Software Services, we are seeking a highly organized and customer-focused Sales Support Coordinator to join our Sales team. As a key member of our team, you will provide exceptional internal account management and administrative support to our sales team, enabling them to achieve their targets and deliver outstanding customer service.

Key Responsibilities:

  • Be the primary point of contact for customer inquiries and respond within our standard 4-hour SLA.
  • Collaborate with Account Managers and the Vendor Alliances team to generate incremental business opportunities through strong customer relationships.
  • Manage customer relationships and ensure clients receive the best possible service levels through internal account management and procedural efficiency.
  • Log deal registration for qualifying opportunities and understand how to maximize GP from these.
  • Coordinate and liaise with internal departments to ensure customers receive necessary tools and information within the business SLA.
  • Compile and distribute monthly reports in advance of the effective date.
  • Advise customers on licensing procedures and discuss purchasing options with them.

Wider Team Network:

Internal: Sales, Vendor Alliances, Managed Vendor Services (Renewals), Consultancy, Purchasing, MS Operations & Service Operations

External: Working directly with mainstream Distributors & Partners and Key Vendors where we purchase directly

Qualifications, Experience, & Skills:

Educational Qualifications:

Minimum A-Levels (A-C) English & Mathematics - DESIRABLE

Bachelor's Degree in a relevant subject - DESIRABLE

Other Requirements:

Good understanding of IT (specifically software) and Business IT challenges - DESIRABLE

Interest in furthering Sales career by gaining supported experience dealing with customers - DESIRABLE

A proven track record of excellent customer service - ESSENTIAL

CORE Competencies & SKILLS:

  • Organised individual with excellent time management
  • Accuracy and attention to detail essential
  • Copes well under pressure and can meet deadlines
  • Excellent verbal and written communication with customer service/facing skills essential
  • Self-motivated and able to take responsibility
  • Commercial acumen and ability to construct and drive commercial outcomes to achieve positive results
  • Intermediate-level skills in use of Microsoft Office suite applications
  • Tenacious, outgoing, and quick to learn
  • Adaptable and forward thinking

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