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**About Wessex Internet**

Wessex Internet is a dynamic and fast-growing Internet Provider in the South West that is changing the way full fibre broadband is rolled out in rural areas. We believe that the countryside deserves lightning-fast broadband and are passionate in delivering a fantastic service to thousands of customers whose copper line upgrade is deemed uncommercial by the rest of the industry.

We design, build and manage our own 3000km FTTP network in-house and are one of the leading suppliers making use of several Government funded voucher programmes.

Wessex Internet is growing fast. Our vision is to scale whilst retaining our excellent and personal customer service. In order to make our teams more effective and efficient we are investing in world class business systems and processes. Wessex Internet wants to make step change improvements to the broadband experience, setting it apart from other internet providers.

We believe in building a great place to work, where everyone’s contribution is valued and everybody has the chance to raise their ideas and make a difference everyday.

Every one of us is responsible for the continued success of Wessex Internet, each individual has something valuable to offer, and together we’re constantly looking for better ways to serve more people. We’re growing fast, and we need the best people to join us.

**The Role**

As a result of exciting growth, we now require an additional Installations Coordinator to join our experienced Service Delivery team. Reporting into our Senior Dispatcher and Service Delivery Manager, you will be responsible for ensuring our Engineers and Garden Work Teams have a fully scheduled diary of works.

You don’t need to have previous experience as a Coordinator but we would be looking for someone who is used to being on the phone for long periods of time, with excellent customer service skills, the ability to perform more than one task at a time and solve problems quickly, experience in organising multiple diaries and booking appointments. We are happy to work with you to help you become an excellent Installations Coordinator.

Using our new scheduling systems, we require an experienced team member to optimise its capacity, improving the efficiency of our Field Teams scheduling and thus increasing our capacity to complete ground works, faults and installations.

**Day to day responsibilities include**:

- Ringing customers to plan and schedule ground works and installs
- Organise Engineers’ Diaries for arranging and booking installations and groundworks
- Organise workloads between the Operatives to ensure optimal working between the team
- Maintain contact with engineers throughout the day, ensuring any failed installs are accounted for and rescheduled
- Recognise potential obstacles to the diary and respond appropriately to avoid delay in works provision
- Answer and action any queries and or requests received from clients/customers
- Documenting as you go through the day and ensuring all completed by day end
- Ensure all jobs are accounted for and closed or rescheduled by the end of the day
- Updating and housekeeping of an internet-based client system
- Feedback on systems glitches and suggest further improvements
- Undertake any other duties as and when required by your line manager

**Job Requirement / Skills**

The role of Installations Coordinator will require exceptional organisational skills. It is a varied role which will require the ability to multitask constantly and work well under pressure. You should demonstrate strong verbal communication skills and be highly self-motivated with team working skills. Attention to detail is essential for this role. At times the Coordinator may be supporting frustrated customers, the need to be supportive, quick thinking and ability to appease is essential to this role.

**Key experience essential for the role**:

- Excellent organisation skills
- Have an agile and flexible approach to work
- Excellent communication skills
- Work well individually as well as part of a larger team
- Proactive and forward thinking with the ability to plan ahead
- Display excellent customer service skills

**Benefits**
- The option to buy or sell an additional 5 days holiday
- Private medical insurance
- Cycle to work scheme
- Tech Scheme
- Opportunities to progress your career - We’re a young, fast-growing business that is proud of our team of homegrown specialists. Whether you want to step up to lead a team, or expand your skills in a new area, we’ll help you reach your potential.
- Free breakfast - including fruit, snacks, teas & coffees available throughout the day
- Regular social events
- Free onsite parking
- 75% discount to Wessex Internet package

**Salary**: £20,000 - £23,500 DOE

**Role Type**: Full Time/Permanent

**Location**: Office based near Blandford Forum, Dorset

**Holiday**: 25 days plus bank holidays