Customer Service Representative

11 hours ago


Blandford Forum, Dorset, United Kingdom Wessex Internet Full time
About Wessex Internet

We are a dynamic and rapidly expanding Internet Provider in the South West, revolutionising full fibre broadband deployment in rural areas. Our mission is to deliver lightning-fast broadband to thousands in the countryside, while designing, building, and managing our own cutting-edge FTTP network.

The Role

We are seeking a highly skilled and customer-focused individual to join our friendly and driven team as a Customer Support Advisor. As a key member of our Customer Operations team, you will be responsible for setting customer expectations, managing everything post-sale until our customers are onboarded, and ensuring our Engineers and Garden Work Teams have a fully scheduled diary of works.

Key Responsibilities
  • Customer Coordination - Contact customers to plan and schedule groundworks and installations.
  • Customer Support - Respond promptly to queries and requests from clients/customers.
  • Engineer Scheduling - Organise and manage engineers' diaries to arrange and book installations and groundworks efficiently.
  • Issue Resolution - Address and resolve any issues that arise during the installation process.
  • Email Monitoring - Regularly monitor emails to ensure timely responses and actions.
  • CRM Maintenance - Update and maintain accurate records in our CRM system (Salesforce).
Requirements
  • Excellent customer service skills.
  • Ability to perform more than one task at a time.
  • Problem-solving skills.
  • Agile and flexible approach to work.
What We Offer
  • Competitive salary: £24,000 - £27,500 per annum, depending on experience.
  • 25 days on annual leave, plus bank holidays.
  • The option to buy or sell an additional 5 days holiday.
  • Private Medical Insurance.
  • Life Assurance.
  • Cycle to Work Scheme.
  • Tech Scheme.
  • Opportunities to progress your career.
  • Free breakfast.
  • Regular social events.
  • Free onsite parking.
  • 75% discount to Wessex Internet package.


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