Business Support Assistant

3 weeks ago


Woolwich, United Kingdom CRA GROUP LIMITED Full time

6 months contract with a Southeast London based Local Authority_

**Job Summary**:

- Providing efficient and flexible business support to the Complaints, Information Governance and DMT Support Service.
- Supporting the successful delivery of Directorate wide projects
- This role is within the Children’s Services Department.

**Key Duties/Accountabilities**:

- To provide high quality, confidential and proactive administrative and project support that ensures the smooth running of the Complaints, Information Governance and DMT Support Service.
- To undertake specialist projects and research work on behalf of the service working in collaboration with relevant contacts within and outside the council to ensure satisfactory completion within reasonable timescales.
- To assist with diary management for DMT members including arranging meetings / events, sending invitations, circulating papers, and booking venues and refreshments.
- As directed, to ensure DMT members are appropriately briefed and provided with the relevant materials relating to forthcoming meetings / events.
- To support the recording and processing of complaints, Individual Rights requests under the Data Protection Act 2018, Freedom of Information Act 2000 requests and Member casework.
- To assist with the preparation of responses to complaints, Individual Rights requests, Freedom of Information requests and casework enquiries.
- To be responsible for processing invoices and other financial documentation in accordance with the council’s financial and procurement procedures.
- To ensure the timely and confidential production of correspondence, reports and other documentation using the most appropriate technology and to ensure these comply with the council’s communication standards.
- To take minutes at meetings and follow up on any resulting actions.

**Essential Experience Required**:

- Knowledge of the current policy issues affecting local government including knowledge of the work of Children’s Services.
- Experience of providing business support within a highly sensitive and confidential environment.
- Experience of working with a wide range of IT packages including Microsoft Outlook, Word, Excel, and PowerPoint.

**Additional information to note**:
- The closing date for this position is ASAP_



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