Customer Service Executive

2 weeks ago


Warrington, United Kingdom Fox Group International Full time

**A fantastic opportunity to join our growing Customer Service team as a Customer Support Executive at Fox Group.**

Fox Group International are one of the leading providers of aesthetic, cosmetic and pharmaceuticals products. We are a beauty & aesthetic business that have disrupted the market with an innovative e-commerce platform. With a number of industry leading brands, and international reach, our success and growth over recent years has been significant and shows no sign of slowing. Boasting a very down to earth and supportive culture, we offer an enviable opportunity to develop your skills in an innovative business at the cutting edge of commerce.

We are looking for a fun, friendly and ambitious Customer Support Executive to support our customers every step of the way in our new, exciting project launching in the tech space. This role will be incredibly varied, fast paced, with plenty of room to grow as the project takes off It’s a perfect time to join the Fox team

**Why join Fox Group International?**
- **4 day working week (Monday - Friday)**:

- Enhanced Maternity and Paternity pay
- On-site parking (office ideally reached by car)
- Quarterly staff parties
- Funding for staff training
- Private healthcare insurance
- Enhanced pension contribution
- Company shares scheme
- Free access to Headspace app
- An exciting, fast paced working environment

**Responsibilities**:

- Providing exceptional customer service advice and support.
- Dealing with 1st and 2nd line product tech support queries.
- Meet companies KPI’s, values and goals.
- Supporting customers to register, working alongside the Onboarding team.
- Handle enquiries efficiently, go above and beyond for customers.
- Collaborate with other departments to enhance customer experience.
- Collect industry feedback from our customer base.
- Feedback market and product information to Marketing teams to develop Sales & Marketing activity.

**About you**:

- Quick learner.
- Customer Service experience is essential.
- 1st/2nd line tech support experience is highly desirable.
- Highly organise with excellent attention to detail.
- Computer literate, proficient using MS Word, Excel & Outlook.
- Clear drive, commitment and self-motivation to achieve success and perform under pressure.
- Willingness to go the extra mile to meet customer and company expectations.
- Excellent written communication skills.
- Excellent self-organisation.
- Ability to work independently and without supervision.
- Fox Group International is an equal opportunities employer and we are determined to ensure that no job applicant receives less favourable treatment on the grounds of personal or protected characteristics._

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Enhanced maternity leave
- Enhanced paternity leave
- Flexitime
- On-site parking
- Private medical insurance
- Profit sharing

Schedule:

- Flexitime
- No weekends

Ability to commute/relocate:

- Warrington: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What are your annual salary expectations?
- Are you happy to commute to Daresbury 4 days per week?

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Expected start date: 02/10/2023



  • Warrington, United Kingdom Arnold Clark Full time

    Passionate about cars? Great. Passionate about customer service? Even better. We’re currently looking for a Customer Service Executive to create an outstanding customer experience at our Warrington Renault branch and help customers get excited about our products. **Hours** **You’ll work a 5-day week on a set rota that includes weekends (44 hours per...


  • Warrington, United Kingdom Regus Full time

    **Customer Services Executive (On Target Earnings**: £23,000 to £26,000) This position sits at the heart of our growing global organisation and is a critical role where you will have an opportunity to shine and deliver world-class customer service. You will be part of a dynamic team with amazing career opportunities, working regular and sociable hours and...


  • Warrington, United Kingdom Matched Group Full time

    Customer Relationship ExecutiveRole: Establish, build and maintain trust with colleagues, customers, and colleagues to ensure projects and orders are delivered successfully and with superior customer serviceLocation: Daresbury office Monday - Friday, standard hoursWHY? Fast growing & leading IT Consultancy Competitive basic + benefits + monthly commission ...


  • Warrington, Cheshire, United Kingdom Arnold Clark Group Full time

    We’re currently looking for Customer Service Executives to create an outstanding customer experience in our Motorstore in Warrington and help customers get excited about our products. Why choose us?33 days’ holiday allowance with room to grow Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental...


  • Warrington, United Kingdom Matched Group Full time

    Customer Service AdvisorRole: Establish, build and maintain trust with colleagues, customers, and colleagues to ensure projects and orders are delivered successfully and with superior customer serviceLocation: Daresbury office, Monday - Friday standard hoursWHY? Fast growing & leading IT Consultancy Competitive basic + benefits + monthly commission Do you...


  • Warrington, United Kingdom Page Personnel Secretarial & Business Support Full time

    The purpose of this role is to, firstly, provide Customer Service and be first-line response for all company related queries. Secondly, to drive company Sales and manage customer accounts. **Client Details** We are proud to announce that we are currently partnering with a UK leading civil engineering and construction company. Our client has continuously...


  • Warrington, United Kingdom Reed Full time

    I am pleased to be working with a market-leading distribution client, located in Warrington, who are actively searching for an ambitious Customer Service Executive to join their team! The role is being hired for on a full-time, permanent basis. Benefits: Salary – £25,000 basic salary, with an OTE of £30,000 through company bonus scheme!Working Hours –...


  • Warrington, United Kingdom GovData Ltd Full time

    **Job Title: Customer Account Executive** **, Permanent** **Salary: £22,500.00 per annum plus bonuses.** **Working hours - Monday - Friday, 09:00am - 17:30pm** **Location - Warrington, WA1** **About us**: GovData Ltd are a fast-growing Procurement Specialists and Bid Management Firm supporting British Firms by assisting them onto Government Frameworks. We...

  • Customer Services

    4 weeks ago


    Warrington, United Kingdom 808 Group Full time

    **Industry**:Motor Finance Broker **Salary**:£18,000 - £23,000 **Location**:Office Based | Hybrid **Experience**: - Previous experience of working as part of a team and hold good levels of numeracy and literacy - Previous experience of working within the motor industry in a Customer Service/Administration role - Strong organisational skills and ability...


  • Warrington, Cheshire, United Kingdom Travel Trade Recruitment Limited Full time

    Love customer service? Love working in travel? My client are an award winning tour operator who is looking for a Land Operations Executive! They are looking for a dynamic professional who is passionate about customer service and enjoys working in a fast-paced environment where hard work is rewarded. You will use your exceptional communication skills and...

  • Customer Service

    1 month ago


    Warrington, United Kingdom In Technology Group Limited Full time

    **Job Title: Customer Service Delivery Representative (Telecoms Industry) Location: Warrington 6 Months** **Outside IR35** **£100 per day** **Hybrid - (3 days onsite)** We are looking for an experienced Customer Service Delivery Representative to join our team in our telecoms industry in Warrington. You will be responsible for providing high-level...

  • Customer Service

    2 days ago


    Warrington, United Kingdom Uniting People Full time

    Call Handler - Inbound Monday to Friday Office Hours **Role**: - First point of contact for customers calling in - Resolving complaints from customers - Helping customers who are struggling - Taking payments/setting up direct debits - Providing a first-class customer service - Working on the phone/computer **Skills** - Customer Service - Experience of...

  • Customer Service

    1 week ago


    Warrington, United Kingdom Page Personnel Secretarial & Business Support Full time

    The purpose of the this customer service role is to provide first-line response to a UK wide range of customers and clients and resolving any low level requires. **Client Details** We are proud to announce that we are currently partnering with very established Warrington based company. **Description** Daily responsibilities within this role, will be: -...

  • Customer Service

    1 month ago


    Warrington, United Kingdom Multitask Recruitment Solutions Full time

    Multitask Recruitment Solutions have an exciting opportunity to work for a company that is powered by innovation and guided by experience, based in Warrington. This is a fantastic opportunity for **Customer Service **to grow with a company that values each employee with the utmost respect and transacts each piece of business at the highest ethical...

  • Customer Service

    1 month ago


    Warrington, United Kingdom Uniting People Full time

    **Customer Service - Inbound Calls** **Office Hours** **Salary + Bonus** Inbound calls from new and existing customers Dealing with questions and queries Changing account details Setting up direct debits/ Taking payments Offering advice on the best product or service Working towards targets Resolving customer complaints and issues Pay:...

  • Customer Service

    4 weeks ago


    Warrington, United Kingdom New World Digital Media Ltd Full time

    **Customer Service Administrator** New World Digital Media are currently recruiting a customer service administrator to join our fantastic team here in Warrington. We are a fast-growing media and marketing company. Providing a wide range of products, with the constant development of new products. **Your Responsibilities** **Hours of work** Monday to...


  • Warrington, United Kingdom Hays Specialist Recruitment Limited Full time

    Great role for a finalist / newly qualified accountant looking to develop advisory skills post qualification. **Your new firm **An ambitious and growing advisory firm in Warrington are looking to appoint a Transaction Services Executive to assist with their growth and future plans. This is a great opportunity for an ACA / ACCA finalist or newly qualified...


  • Warrington, United Kingdom AvA-V Full time

    £25,000 salary PLUS bonuses - A rewarding role in a rewarding industry - A friendly and caring work environment **LOCATION: Northwich, Cheshire** **SALARY: Up to £25,000 dependent on experience plus performance-related quarterly bonus structure - OTE £30,000** Successful businesses that grow and thrive are built on three things... - **_reputation,...


  • Warrington, United Kingdom Page Personnel Full time

    Varied position with a large NFP client in Warrington - Leadership role **About Our Client**: Our client is a well-respected charity in the not-for-profit sector, with a significant presence in Warrington. Boasting a workforce of over 200 employees, it is committed to providing high-quality services to those in need, and has a well-earned reputation for its...


  • Warrington, United Kingdom The Portfolio Group Full time

    Are you an experienced Customer Service Advisor looking for a new challenge? Do you have experience of working in a call centre environment? This is an exciting opportunity to work with Betfred.Com - one of the country's largest and well-known brands!! Ifyou enjoy a fast-paced environment, have a high level of customer care and attention to detail, this...