Customer Service

3 weeks ago


Warrington, United Kingdom Page Personnel Secretarial & Business Support Full time

The purpose of the this customer service role is to provide first-line response to a UK wide range of customers and clients and resolving any low level requires.

**Client Details**

We are proud to announce that we are currently partnering with very established Warrington based company.

**Description**

Daily responsibilities within this role, will be:

- Follow up calls to customers after the completion
- Make sure our customers receive invoices within 48 hours and help facilitate customers with any invoice queries to enable them to pay invoices in a timely manner and also resolve minor invoice queries
- Dealing with credit notes and escalating to the Customer Service Team Leader to prevent debt ageing.
- Record activity with customers to enable proactive follow-up.
- Bring to the attention of the Customer Service Team Leader any accounts facing financial difficulty
- Follow-up customers over a defined period until 60 days overdue before case automatically migrates over to the Finance team for escalation
- Regularly report issues, along with activity & performance, and with risks & issues, to managers.

**Profile**
- Experience of using Salesforce or other CRM system (Essential)
- Experience of using Sage Intacct (Desirable)
- Excellent written and verbal communication skills
- Excellent communicate skills and a professional telephone manner
- Able to adapt to complex processes very quickly.
- Excellent interpersonal skills with
- Willing to undertake routine tasks
- Able to use initiative but work well within a team

**Job Offer**
- Salary £20,500 - £21,500, depending on experience
- 25 days holiday + Bank Holidays
- Pension scheme & Medical cash plan
- Employee Training programme with on-going training and development
- Free on-site parking


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