Head of Customer Services
3 weeks ago
Varied position with a large NFP client in Warrington
- Leadership role
**About Our Client**:
Our client is a well-respected charity in the not-for-profit sector, with a significant presence in Warrington. Boasting a workforce of over 200 employees, it is committed to providing high-quality services to those in need, and has a well-earned reputation for its work in the community.
- Leadership and management of the customer service team
- Development and implementation of service procedures, policies and standards
- Analysis of customer service data to drive improvement strategies
- Management of customer complaints and escalations
- Training and development of customer service team members
- Regular reporting on service levels and customer satisfaction metrics
- Collaboration with senior management to align customer service strategies with company objectives
- Representation of the customer service department in strategic planning meetings
**The Successful Applicant**:
A successful Head of Customer Services should have:
- Proven experience in a senior customer service role, preferably within the not-for-profit sector
- Excellent leadership and team management skills
- Strong understanding of customer service techniques and strategies
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
**What's on Offer**:
- A competitive salary range of £47,000 - £54,000 per annum
- The opportunity to work in a rewarding role within a respected charity
- A positive and supportive company culture
- A comprehensive benefits package
- The opportunity to make a real difference in the community
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