Administration Assistant/ Receptionist

An exciting opportunity has arisen with the ALAS Contact Centre based in the Posture & Mobility Centre in Treforest.

If you have the ability to work under pressure, work within in team or on your own, and would like to join this friendly, close knit team we would like to hear from you.
- To liaise with patients, visitors, staff and external providers
- Support the manager and the administrative team in the administrative function as required
- To deal competently and discreetly with queries either face to face or via the telephone using appropriate protocols in accordance with the Data Protection Act
- To process new referrals and register on patient administration system (BEST) and update records as appropriate using current systems to include scanning and uploading documents
- To check patient details as needed on other NHS databases (PMS, WDS etc.)
- To book appointments for clinics or home visits, ensuring all clinic capacity has been allocated in an efficient manner
- To cancel appointments in case of staff in availability due to sickness, urgent training etc. and re-book as per guidelines.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 15,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focused on the health and care needs of our local population whilst working with our partners to develop regional services.

Our mission is "Caring for People, Keeping People Well",and our vision is that every person's chance of leading a healthy life should be equal. As an organisation we are unashamedly ambitious for our population's health, rising to the challenges of today and tomorrow through our 10-year strategy, Shaping our Future Wellbeing. We are contributing to a healthier Wales with great emphasis placed on innovation and improvement, learning from around the world and leading the way in clinical research. Partnership working is strong at Cardiff and Vale, and we work closely with our staff and our community.

Cardiff, the thriving Welsh capital, is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline. Whether city life or rural living, Cardiff and the Vale offers the best of both worlds.
- To project the professional image of the business through demonstrating excellent customer care in all activities
- Deal with patient concerns or queries and escalate to appropriate senior staff (clinical or manager) as appropriate.
- To be flexible and willing to cover any unit within the ALAS Directorate should the need arise. The post holder may be expected to travel between sites.
- To support the ALAS Clinical and non-clinical staff with required tasks within competence
- Acts in ways that; support equality and value diversity. Treat everyone with whom you come in contact, with dignity and respect & recognise and report behaviour that undermines equality and diversity