Customer Account Team Leader
1 week ago
As a Customer Account Team Leader, your role will involve providing day to day administration support to customers and colleagues to ensure correct products are distributed in accordance with customer requirements in a timely and accurate manner. You shouldbe able to work alone and as part of a team. The grade holds direct customer responsibilities as well as having staff members report into them. You will be using Excel as part of your role.
**The role will report to the Key Account Lead. **
**Shift Pattern: **Monday to Friday, 08:30-17:00(1 hour unpaid break). This totals to 37.5 hours per week**. **Main Responsibilities (not exhaustive):
**- Liaise with customers on a day to day basis to provide support and advice on any queries and issues.
- Deal with all service issues, liaising with the operational team to provide solutions to queries/problems.
- Work on your own initiative to provide improvements and solutions, being innovative, working closely with the customer to continuously improve performance and perception through continual improvement programmes.
- Produce daily reports both internally and externally as required by the customer, identifying Shortages; Failed deliveries; incorrect quantities, using a WMS system and Excel.
- Offer solutions to customers to improve the service and move their business forward.
- Meet with the customer to discuss production and improvements in areas, inviting colleagues that are necessary for the meeting.
- Provide guidance, support and informal coaching to administrators and new colleagues.
- Ensure tasks are completed in timely manner to enable next stage to be carried out.
- Review stock levels and movements in line with customer requirements
- Requirement to prioritise own work, meeting required timescales
- Exercise independent judgement in solving problems with only general guidance available in the shape of established practices and precedents.
- Arrange reviews and QC meetings with customers
- Undertake other responsible tasks that may be required from time to time as directed by the needs of the business and/or your Line Manager
**Essential Skills and Qualifications**:
- Excellent command of the English language, both written and spoken with good communication skills
- Advanced Level Microsoft office skills (Outlook, Word, Excel, PowerPoint)
- Administration and organisation skills
- Ability to problem solve with awareness when to escalate to next level of management
- Able to work on own initiative
- Accurate and reliable
- Ability to prioritise tasks within a daily work allocation, defined timetable or routine
- Knowledge of principles and practices of organisation, planning, records management and general admin.
- Ability to operate standard office equipment
- Able to work as part of a team as well as on their own
**Desirable Skills:
** -At least one year experience in a similar role or environment
Previous 3PL experience
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