Customer Account Coordinator
7 months ago
**Job description**:
International key player in the Aviation Industry
World's leading suppliers of seating for passengers
About Our Client
Safran Seats are an international key player in passenger and technical aircraft seats. With over one million seats equipping the fleets of the major airlines (including AirBus and Boeing) Safran Seats is one of the world's leading suppliers of seating for passengers, crews and helicopters thanks to innovative and high added-value solutions.
**Job Description**:
The account coordinator serves as the primary escalation point for our organization to our customers for spare parts requirements. In this position, you must convey to the customer a sense of expertise in our products and exude good customer service capabilities. They are also responsible for communicating customer requirements to all internal customers as necessary. This includes purchasing, engineering and manufacturing, in accordance with company policies and procedures.As a member of the Customer Service Team, you are accountable for meeting the monthly, quarterly, and annual sales goals as well as on time delivery goals (ZOTD) of the company, ensuring the highest levels of customer satisfaction are maintained.
A successful Customer Service Coordinator should have:
A degree in business, management, or a related field.
Exceptional written and verbal communication skills.
Strong organisational and multitasking abilities.
A proactive approach and a strong customer service ethic.
Proficiency in Microsoft Office Suite and CRM systems.
Experience in the industrial manufacturing industry.
What's on Offer:
A fulfilling role in a leading industrial manufacturing company.
A vibrant, professional work environment in Cwmbran.
An opportunity to expand your skills in customer service and manufacturing.
**Specificity of the job**:
Onsite
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defence and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 83,000 employees and sales of 19 billion euros in 2022 and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran undertakes research and development programs to maintain the environmental priorities of its R&T and innovation roadmap.
Safran ranks among Forbes magazine's Top 30 best employers in the world.
Safran Seats is a world leader in aircraft passenger and crew seats. One million seats made by the company are now in service worldwide.
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