Customer Service Coordinator
2 days ago
**Customer Service Coordinator**
Walking into our client’s office you will be greeted by the office dog who will make you feel right at home & who loves a fuss, she may bark now and again but is no larger than a small cat
The person joining this team will be reporting into the operations manager, the team is currently no bigger than 6 members, but they are integral to their clients and their peers, they are responsible for the key stages of setting up & supporting businessaccounts new and existing contracts
This individual will be providing customer support for multiple client contracts, dealing with day-to-day queries & escalating to other teams where necessary.
**Location - Moulton Park (no hybrid or remote working)**
**Salary - Up to £24,000**
**Contract Type - Permanent based onsite**
**Hours - 9am - 17:30pm**
**Within this role you will**
- Support with investigating customer issues
- Provide contract and low-level technical support in order to resolve customer queries as and when required.
- Provide sales advice to new account holders as and when required.
- Be responsible for ensuring customers receive the right level of service.
**Skills & Experience required**
- Excellent communication skills both verbally & written
- High level of attention to detail.
- IT literate and have a low-level technical understanding to support customer queries.
- Ability to work on multiple client accounts at one time.
- Be highly organised and have the ability to prioritise own workload.
**In return you will**
- Gain a salary of between £22,000 - £24,000(may be open to discussion for the right person)
- A free parking space in the company car park.
- Become part of a well establish team who feel like a family.
- Be offered progression as the business grows.
- Be provided with full training which will be ongoing.
**This role is ideal for someone who**
- Is ambitious.
- Keen to learn the whole business.
- Wants to provide the best possible service to customers at all times.
- Can become an integral part of the business and appreciate the opportunities offered to develop & progress as the company grows.
- Who has an inquisitive mind to ensure customers queries are resolved thoroughly.
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