Night Supervisor
5 months ago
We are looking for a Night Supervisor to join our team at Double Tree by Hilton London - Hyde Park.
DoubleTree by Hilton London - Hyde Park is a 4 star stylish hotel. We are set in a fabulous location, opposite Kensington Palace and just minutes from Bayswater, Queensway and Notting Hill Gate stations.
**About the role**:
As a Night Supervisor you will contribute to the first impressions of our Guests and play a key part in delivering prompt exceptional customer service to our guests in order that the most professional and caring imagine is portrayed at all times. To successfully fill this role, you should maintain positive attitude and the ability to drive the DoubleTree by Hilton values and brand standards.
**Your duties will include**:
- Oversee and make sure Night Audit duties are completed;
- Completing end-of-day reports, ensuring accuracy and reporting any anomalies;
- Demonstrable ability to drive business and promote all of the services at the hotel to a very high standard;
- Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy;
- Manage, record and promptly resolve issues or emergencies that arise;
- Carrying out duty manager shifts;
- Compile adequate handover to Early staff / Duty Manager;
- Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas;
- Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts;
- Assist other departments, as necessary;
**About you**:
We are looking for a flexible and capable individual with a passion for hospitality, who will strive to exceed guest’s expectations and will be able to motivate and lead the night team. You should also be able to demonstrate:
- A general relevant experience including high level of customer service and guest relations;
- Excellent communication skills;
- Enthusiastic, self-motivated, proactive and ambitious with a good eye for details and accuracy;
- Commitment to delivering a high level of customer service;
- Previous experience as a Night Manager within the Hilton chain and OnQ knowledge are also desirable but not essential ;
**What will it be like to work for this Hilton Brand?**
It all starts with a warm chocolate chip cookie, a simple touch that sets the tone to create a rewarding experience for a guest's entire stay. DoubleTree by Hilton understands that doing the little things well can mean everything. If you enjoy creating exceptional experiences through perfecting little details, you may be just the person we are looking for.
**What benefits will I receive?**
Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.
**Learn more now about DoubleTree by Hilton** --- where the little things mean everything.
- More than 250 properties in countries throughout the world
- More than 230 million cookies have been served, and still baking
- Hotel chain continues to grow rapidly
- Features the signature Sweet Dreams Sleep Experience
**Job Types**: Full-time, Permanent
**Salary**: £23,791.00 per year
**Benefits**:
- Discounted or free food
- Employee discount
Schedule:
- 8 hour shift
**Experience**:
- ONQ: 1 year (required)
- Overnight Hospitality: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
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