Support Service Administrator Apprentice

3 months ago

Grantham, United Kingdom Woodland Trust Full time

**ABOUT US**
The Woodland Trust is the UK’s leading woodland conservation charity. We want to see a world where trees and woods thrive for people and nature. The Trust engages and inspires people to make their difference tackling the nature and climate crisis helping protect, restore and create our vital woods and trees.

**THE ROLE - WHAT YOU’LL DO**
As an apprentice you will help provide administrative and customer service support as required. You will work in a supported learning environment to develop the skills and knowledge alongside your apprenticeship. Together we will assist you to complete your qualification and will enable you to build skills and experience that can be transferred into your future career.
- Learn how to handle inbound and outbound calls for multiple areas
- Learn how to manage our mailboxes and how to respond to supporter queries
- Learn how to prepare and send letters in response to our supporters
- Learn how to process payments using a number of payment platforms
- Learn about compliance
- Learn how to process non-financial and financial transactions
- Learn how to sort, open, process and scan incoming and outgoing post
- Learn how to capture and maintain sensitive supporter information through our database
- Learn how to pack and send fulfilment orders including printing multiple letters
- Responsible for managing time effectively
- Be an ambassador for the apprenticeship scheme and positive representative for Support Services and mentor to future apprentices.
- Help provide an excellent experience and Service for our supporters
- Foster effective relationships internally and externally to engage with a range of audiences and individuals

**THE PERSON - WHO YOU ARE**
You will have:

- Good communication skills, both verbal and written
- Good telephone manner and ability to communicate effectively
- Good attention to detail
- Good standard of numeracy and literacy
- Great enthusiasm and initiative with a positive outlook (Willingness to learn)

You will be:

- Organised with the ability to manage time effectively
- IT literate with some experience of using Microsoft Office

Our Organisational Nature enables us to better understand what it means to be part of the Woodland Trust, empowering us to make an impact, every day. We want you to be able to role model our values; ‘Grow Together’, ‘Focus’, ‘Explore’ and ‘Make it Count’ to ensure each of us plays our part in helping to protect, restore and create our woods and trees.

**WHAT YOU’LL LEARN**
- You will undertake the Customer Service Specialist Level 3 apprenticeship.

**WHAT YOU’LL NEED**

**Education**:

- GCSE English and maths at grades 4 - 9 or equivalent. We can support you to complete Maths and English If you do not hold the required GCSE grades.

**Location**:

- This is a Hybrid working role, where you’ll work part of your time at home and part of the time from our Head Office based in Grantham, Lincolnshire. Our Hybrid Working Policy is flexible, and the frequency of time spent in your contracted office will vary across teams and job roles.

Additional Requirements:
**WHAT YOU’LL GET**
- Good holiday allowance (25 Days, rising to 28 after 2 years service) plus 8 bank holidays
- Full support, training and opportunities for professional development
- Contributory pension
- Life assurance
- Flexible Working

**OUR COMMITMENT TO DIVERSITY & INCLUSION

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