Support Service Administrator Apprentice

6 months ago


Grantham, United Kingdom Woodland Trust Full time

**ABOUT US**
The Woodland Trust is the UK’s leading woodland conservation charity. We want to see a world where trees and woods thrive for people and nature. The Trust engages and inspires people to make their difference tackling the nature and climate crisis helping protect, restore and create our vital woods and trees.

**THE ROLE - WHAT YOU’LL DO**
As an apprentice you will help provide administrative and customer service support as required. You will work in a supported learning environment to develop the skills and knowledge alongside your apprenticeship. Together we will assist you to complete your qualification and will enable you to build skills and experience that can be transferred into your future career.
- Learn how to handle inbound and outbound calls for multiple areas
- Learn how to manage our mailboxes and how to respond to supporter queries
- Learn how to prepare and send letters in response to our supporters
- Learn how to process payments using a number of payment platforms
- Learn about compliance
- Learn how to process non-financial and financial transactions
- Learn how to sort, open, process and scan incoming and outgoing post
- Learn how to capture and maintain sensitive supporter information through our database
- Learn how to pack and send fulfilment orders including printing multiple letters
- Responsible for managing time effectively
- Be an ambassador for the apprenticeship scheme and positive representative for Support Services and mentor to future apprentices.
- Help provide an excellent experience and Service for our supporters
- Foster effective relationships internally and externally to engage with a range of audiences and individuals

**THE PERSON - WHO YOU ARE**
You will have:

- Good communication skills, both verbal and written
- Good telephone manner and ability to communicate effectively
- Good attention to detail
- Good standard of numeracy and literacy
- Great enthusiasm and initiative with a positive outlook (Willingness to learn)

You will be:

- Organised with the ability to manage time effectively
- IT literate with some experience of using Microsoft Office

Our Organisational Nature enables us to better understand what it means to be part of the Woodland Trust, empowering us to make an impact, every day. We want you to be able to role model our values; ‘Grow Together’, ‘Focus’, ‘Explore’ and ‘Make it Count’ to ensure each of us plays our part in helping to protect, restore and create our woods and trees.

**WHAT YOU’LL LEARN**
- You will undertake the Customer Service Specialist Level 3 apprenticeship.

**WHAT YOU’LL NEED**

**Education**:

- GCSE English and maths at grades 4 - 9 or equivalent. We can support you to complete Maths and English If you do not hold the required GCSE grades.

**Location**:

- This is a Hybrid working role, where you’ll work part of your time at home and part of the time from our Head Office based in Grantham, Lincolnshire. Our Hybrid Working Policy is flexible, and the frequency of time spent in your contracted office will vary across teams and job roles.

Additional Requirements:
**WHAT YOU’LL GET**
- Good holiday allowance (25 Days, rising to 28 after 2 years service) plus 8 bank holidays
- Full support, training and opportunities for professional development
- Contributory pension
- Life assurance
- Flexible Working

**OUR COMMITMENT TO DIVERSITY & INCLUSION



  • Grantham, United Kingdom Total Compliance Full time

    It’s a great time to join our transport consultancy and training team. Get all the benefits of working with all sizes of businesses in a small office environment. Not only do we take pride in what we do, we have a growth and development mindset. Your creativity & energy are what we need. As our Apprentice Business Apprentice you will work with data and...


  • Grantham, Lincolnshire, United Kingdom Ringrose Law Full time

    Salary: £18,000 - £22,000 per annum. Ringrose Law, a leading legal firm in the East Midlands, is seeking an enthusiastic and detail-oriented Apprentice Office Administrator to support our office team in Grantham. As an Apprentice, you will have the opportunity to gain valuable work experience while studying for an NVQ Level 3 in Business/Office Services....


  • Grantham, United Kingdom Woodland Trust Full time

    **ABOUT US** The Woodland Trust is the UK’s leading woodland conservation charity. We want to see a world where trees and woods thrive for people and nature. The Trust engages and inspires people to make their difference tackling the nature and climate crisis helping protect, restore and create our vital woods and trees. **THE ROLE** The Support Services...


  • Grantham, Lincolnshire, United Kingdom South Kesteven District Council Full time

    Job DescriptionAs an apprentice in our IT Support Service, you will receive comprehensive training in all core areas of the role. This includes assisting end users, diagnosing issues, preparing equipment, and working collaboratively as part of a support team.ResponsibilitiesProvide excellent customer care through face-to-face, telephone, and electronic...


  • Grantham, United Kingdom GB Willbond Full time

    This is an entry level qualification for new entrants to the business on the Trade Counter. This apprenticeship programme focuses on providing new starters with the skills to start a long term career within the merchant industry. The apprentice will be part of the team and undertake tasks within the Profit Centre as part of their apprenticeship. During the...

  • Service Administrator

    2 weeks ago


    Grantham, United Kingdom CV-Library Full time

    Service Administrator £25,000 - £30,000 + Industry Training + Progression + Company Benefits Grantham (Commutable from: Nottingham, Cotgrave, Bottesford, Quarrington, Billingborough, etc) Are you an Administrator looking for the opportunity to prioritise a great work - life balance, with a company that will offer specialist industry training...

  • Case Administrator

    6 months ago


    Grantham, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 342345**Salary**: - £20,126 - £24,225- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Other- This position is based at NPS Pay Band 2 National**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Flexible working, Full-time,...


  • Grantham, Lincolnshire, United Kingdom ENGINEERINGUK Full time

    Operational Excellence: Administrative Services SpecialistWe are seeking an experienced Administrative Services Specialist to join our team at EngineeringUK. As an Administrative Services Specialist, you will be responsible for providing operational support to our administration team, ensuring the smooth delivery of our services. This exciting opportunity...


  • Grantham, United Kingdom Connells Group Full time

    At **William H Brown,** part of the Connells Group, we're looking for a highly motivated **Apprentice Lettings Negotiator **to join our fantastic lettings** **team in branch in **Grantham.** We take the employment of new talent in to our company very seriously and fully support the **Government Apprenticeship Programme**. Our commitment to continuous...


  • Grantham, Lincolnshire, United Kingdom Messiah College Full time

    Job Title: Administrative Support SpecialistEstimated Salary: $25,000 - $30,000 per year.We are seeking an experienced administrative support specialist to join our team at Messiah University. The successful candidate will provide exceptional customer service and administrative support to the Department of Safety.Key Responsibilities:Serve as the primary...


  • Grantham, United Kingdom Burgh Recruitment Limited Full time

    About the Opportunity:Burgh Recruitment Limited is seeking a talented and motivated Professional Support Administrator to join their team. This is an exciting opportunity for a professional with experience in a Financial Advisory practice.The successful candidate will be responsible for providing administrative support to the Partner and other members of the...


  • Grantham, Lincolnshire, United Kingdom Messiah College Full time

    Administrative Assistant OpportunityJob OverviewMessiah University's Department of Safety Office invites applications for an Administrative Assistant to work in a part-time capacity. The ideal candidate will possess excellent administrative skills and provide exceptional customer service to the campus community.Main ResponsibilitiesManage day-to-day...


  • Grantham, Lincolnshire, United Kingdom Access Appointments Consultancy Limited Full time

    Job OverviewWe are seeking a highly skilled Japanese speaking Office Administrator/PA to join our team at Access Appointments Consultancy Limited in Scotland. As a key member of our administrative team, you will provide excellent support to our office and communicate effectively with clients and colleagues in Japanese.The ideal candidate will have experience...


  • Grantham, Lincolnshire, United Kingdom Ambient Support Limited Full time

    We are recruiting for a highly skilled Support Services Coordinator to join our team at Ambient Support Limited. The successful candidate will be responsible for providing care and support to individuals with learning disabilities in a residential setting.In this role, you will assist with daily living tasks, including personal care and household chores. You...


  • Grantham, Lincolnshire, United Kingdom Euro-Projects Recruitment Ltd Full time

    Senior Administrative SupportWe are seeking a highly experienced Administrative Support professional to join our team at Euro-Projects Recruitment Ltd in Grantham. As a skilled PA, you will provide high-level administrative support to senior management and contribute to the success of our international technology customers.Company OverviewEuro-Projects...


  • Grantham, Lincolnshire, United Kingdom Reflect Recruitment Group Full time

    Job Overview:We are looking for an experienced Administrative Support Professional to join our team as an HR Assistant. In this role, you will be responsible for providing administrative support to the HR Manager, including maintaining staff files, uploading data on Equator, and tracking staff health issues.Responsibilities:Reviewing and updating staff files...


  • Grantham, Lincolnshire, United Kingdom NOV Full time

    Job Summary">We are seeking an experienced Administrative Services Assistant to join our team in Portlethen. As an Administrative Services Assistant, you will be responsible for raising invoices and issuing them to customers, producing purchase orders for internal departments, and providing exceptional customer service.Main ResponsibilitiesRaise purchase...


  • Grantham, Lincolnshire, United Kingdom Getting In Limited Full time

    About the RoleThis is an exciting opportunity for an ambitious individual to join our team as an Apprentice Optical Assistant. As a key member of our store team, you will be responsible for providing outstanding customer service, assisting with eye tests, pre-screening patients, and ensuring that all tasks are completed efficiently.You will work closely with...


  • Grantham, Lincolnshire, United Kingdom RecruitMe Full time

    Job Title: Administrative Support SpecialistAbout the Role:We are seeking an exceptional Executive Assistant to provide comprehensive administrative support to our senior leadership team.This dynamic role involves coordinating business-wide projects, HR, and Finance, alongside maintaining quality health and safety standards.Key Responsibilities:Provide...


  • Grantham, Lincolnshire, United Kingdom Euro-Projects Recruitment Ltd Full time

    We are seeking a skilled Administrative Support Specialist to join our team in Grantham. The successful candidate will provide high-level administrative support to the MD of a multi-national business, ensuring seamless day-to-day operations. As an Administrative Support Specialist, you will be responsible for: Managing complex calendars and diariesPreparing...