Key Accounts Officer

4 months ago

Hove, United Kingdom Wave Community Bank Full time

**Job Title**:Key Accounts Officer
**Reporting to**:Deputy CEO
**Job hours and term**: 37 hours per week, 12-month fixed term contract initially
**Salary**: £26,000 - £28,000 depending on experience. Opportunity to earn more based on performance.

**Role Summary**:This post is to build membership and loan business, working on a portfolio of Employer Partners and community projects with our Deputy CEO. You are a champion for Wave Community Bank and can establish and build great relationships with our stakeholders. You have the determination to reach as many people as possible with WCB’s products and services.

**Main duties & responsibilities**
- Work closely with our Employer Partners to ensure promotion of our Workplace Savings Scheme to their staff and provide site visits for member support, on-boarding and account management which will include travelling across our common bond (East Sussex, Brighton& Hove, Kent and Medway)
- Sign-up new Employer Partners to offer our Workplace Savings Scheme, organise and manage successful launches of the scheme to their staff and manage these relationships on-going
- Undertake any business development activities and proactively seek new business opportunities, working to meet the lending and membership targets
- Seek partnership opportunities with agencies and charities in the community and arranging visits in the community
- Represent WCB at both business and community wide forums, undertaking formal presentation or speaker opportunities
- Take the lead on any local community initiatives to secure increased membership.
- Distribution of marketing materials as required, using a variety of forums and channels, to support the business development objectives.
- Work with the marketing team in WCB to ensure any required marketing materials are produced and relevant social media posts are actioned.
- Provide excellent customer service, assisting new and existing members as required.
- Support the member services team including calling loan applicants and handling member enquiries with holiday cover for member services

**General**
- The post holder will undertake such other duties as may be reasonably required and will be expected to work effectively with others in order to make a positive contribution to the work of the organisation.
- The post holder will be expected to keep under review his/her own training needs and attend training or other developmental activities from time to time as appropriate.
- The organisation is committed to achieving equality of opportunities in both services to the community and in the employment of people. The post holder is expected to understand and promote this and all other policies of the organisation.
- WCB expects all its employees to embrace the principle of living the values. This means that you are able to understand the purpose of the credit union, what it aims to achieve, and you ensure the behaviours you demonstrate reflect this culture.

**Flexibility Statement**
This job description is not inflexible but is an outline and account of the main duties. Other duties may be required to be performed from time to time in line with the jobholder’s experience and job role. The job description will be reviewed periodically and at the time of the employee’s appraisal, to take into account changes and developments in service requirements. Any significant changes that are proposed will be discussed fully with the post holder in advance of implementation.

**Confidentiality**
As an employee of this organisation you may gain privileged knowledge of a highly confidential nature relating to private affairs and information affecting members of the public, personal matters concerning staff, commercial confidences of third parties. Such information should not be divulged or passed to any unauthorised person or persons, this must be adhered to with particular regard to the responsibilities of individuals and the Trust under appropriate legislation, notably the Data Protection Act. **Failure to comply with this requirement may constitute gross misconduct under the organisation’s Disciplinary Policy which may lead to summary dismissal**

**Requirements**:
**Education**:
Essential: 5 GCSE’s including English and Mathematics

**Work Experience**:
Essential: 2 years experience in sales.Experience of building and utilising networks.

Desirable: Experience of money management and advice. Experience of marketing & sales promotion work

**Knowledge & skills**

Essential: Highly organised with ability to work to deadlines and manage own workload and diary. Excellent communication skills including networking and building relationships. Literacy to the level to be able to deal with correspondence effectively & efficiently. Ability to work to timed targets. Competent in the use of computer software packages including Microsoft Word, Excel, Powerpoint & Outlook. Accuracy and ability to check your own work.

Desirable: Understanding issues of the secto

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